Enterprise Cybersecurity Customer Success Manager

Palo Alto Networks; Madison (WI); On-site; USD 120,000 - 190,000; Full time

Job summary

Palo Alto Networks seeks an Enterprise Customer Success Manager to drive onboarding and adoption for IDIRA solutions across mid-to-large enterprises. You will build success plans, run regular reviews, and partner with IDIRA teams to unlock renewal and upsell opportunities.

You will collaborate with security, Dev‑Ops, and account teams to ensure customers realize recurring value, leveraging Gainsight and industry best practices while traveling up to 25% as needed.

Qualifications

• 5+ years relevant work experience in customer success, consulting, post‑sales technical account management and similar roles.
• Strong consulting and project management skills with proven results as trusted advisor to drive business value.
• Excellent written and verbal communication, able to simplify complex topics for executives and users.
• Experience with Cybersecurity/SaaS or enterprise software for large clients is highly desired.
• Knowledge of cloud architecture (AWS, Azure, GCP) and on‑prem IT landscape.
• Understanding of security roles, directory services (Active Directory, LDAP, Azure), networking concepts.
• Experience installing and supporting enterprise software on Windows and UNIX platforms.
• Prior experience with IDIRA Software solutions or related IAM/SIEM spaces.
• Up to 25% travel.

Responsibilities

• Own and drive onboarding, adoption, and advocacy across a portfolio of customers.
• Design and execute a value roadmap for each customer in your portfolio.
• Establish regular cadence calls and conduct quarterly business reviews.
• Collaborate with IDIRA Account Team to identify upsell and renewal opportunities.
• Define success plans for at‑risk customers and act as voice of the customer internally.
• Monitor customer health metrics and leverage Gainsight for activity tracking.

Skills

Customer success strategy

Consulting

Project management

Executive communication

Cloud architecture knowledge

Security/IDIRA domain knowledge

Cross-functional collaboration

Travel up to 25%

Relationship building

Tools

Gainsight

Active Directory

IDIRA Software solutions

Job description

Palo Alto Networks seeks an Enterprise Customer Success Manager to drive onboarding and adoption for IDIRA solutions across mid-to-large enterprises. You will build success plans, run regular reviews, and partner with IDIRA teams to unlock renewal and upsell opportunities.

You will collaborate with security, Dev‑Ops, and account teams to ensure customers realize recurring value, leveraging Gainsight and industry best practices while traveling up to 25% as needed.