Enterprise Sales Support & Client Relations Coordinator

Global Payments; Cincinnati (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

Global Payments is seeking a Sales Support Coordinator to join the Enterprise Client Relations Team in Cincinnati. You will respond to banking inquiries from internal teams and customers, resolve issues, and maintain accurate records to ensure smooth operations.

A focus on customer service and attention to detail is essential. The role involves cross-functional collaboration with Account Specialists, reporting, and process documentation to support continuous improvement.

Qualifications

• Attention to detail with accurate data entry
• Provides friendly and responsive customer service, with a focus on helping others
• Works well in a fast-paced, deadline-driven environment
• Able to manage multiple tasks and adjust priorities as needed

Responsibilities

• Provide timely and helpful support by responding to banking inquiries from internal teams and external customers
• Review and resolve issues to ensure smooth operations and a positive customer experience
• Proactively pull and analyze daily reports while maintaining organized and up-to-date records
• Partner closely with Account Specialists to identify and resolve issues
• Prepare clear, accurate reports and documentation for auditors and leadership
• Create and maintain detailed process documentation to support consistency and continuous improvement
• Contribute to special projects and initiatives that drive team and business success
• Collaborate with internal customer service teams to address and resolve customer inquiries effectively

Tools

Excel

Job description

Global Payments is seeking a Sales Support Coordinator to join the Enterprise Client Relations Team in Cincinnati. You will respond to banking inquiries from internal teams and customers, resolve issues, and maintain accurate records to ensure smooth operations.

A focus on customer service and attention to detail is essential. The role involves cross-functional collaboration with Account Specialists, reporting, and process documentation to support continuous improvement.