Sales Support Coordinator

Total System Services; Cincinnati (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

Global Payments is seeking a Sales Support Coordinator to support the Enterprise Client Relations Team and help shape global commerce. You will respond to banking inquiries, review issues, pull daily reports, and partner with Account Specialists to resolve problems while maintaining meticulous records.

You’ll prepare reports for auditors and leadership, create process documentation, and contribute to cross-functional projects. Strong Excel skills and teamwork are valued in this fast-paced role.

Qualifications

• Provide timely and helpful support by responding to banking inquiries from internal teams and external customers.
• Review and resolve issues to ensure smooth operations and a positive customer experience.
• Proactively pull and analyze daily reports while keeping records organized and up-to-date.
• Partner closely with Account Specialists to identify and resolve issues efficiently.
• Prepare clear, accurate reports and documentation for auditors and leadership review.
• Create and maintain detailed process documentation to support consistency and continuous improvement.
• Contribute to special projects and initiatives that drive team and business success.
• Collaborate with internal customer service teams to address inquiries effectively.
• Excellent Excel experience (bonus).

Responsibilities

• Provide timely and helpful support by responding to banking inquiries from both internal teams and external customers.
• Review and resolve issues to ensure smooth operations and a positive customer experience.
• Proactively pull and analyze daily reports while maintaining organized and up-to-date records.
• Partner closely with Account Specialists to efficiently identify and resolve issues.
• Prepare clear, accurate reports and documentation for review by auditors and leadership.
• Create and maintain detailed process documentation to support consistency and continuous improvement.
• Contribute to special projects and initiatives that drive team and business success.
• Collaborate with internal customer service teams to address and resolve customer inquiries effectively

Skills

Office tools

Attention to detail

Customer service

Teamwork

Multi-tasking

Organization

Data handling

Clear communication

Excel

Job description

Job Description

Ready to take your career global?

Make your mark at one of the biggest names in payments. We’re looking for a Sales Support Coordinator to join our ever evolving Enterprise Client Relations Team and help shape the future of global commerce.

What you’ll own

• Provide timely and helpful support by responding to banking inquiries from both internal teams and external customers.
• Review and resolve issues to ensure smooth operations and a positive customer experience.
• Proactively pull and analyze daily reports while maintaining organized and up-to-date records.
• Partner closely with Account Specialists to efficiently identify and resolve issues.
• Prepare clear, accurate reports and documentation for review by auditors and leadership.
• Create and maintain detailed process documentation to support consistency and continuous improvement.
• Contribute to special projects and initiatives that drive team and business success.
• Collaborate with internal customer service teams to address and resolve customer inquiries effectively

What you’ll bring

• Comfortable using basic office tools and eager to learn new systems and technology
• Strong attention to detail with accurate data entry skills
• Provides friendly and responsive customer service, with a focus on helping others
• Works well in a fast-paced, deadline-driven environment
• Able to manage multiple tasks and adjust priorities as needed
• Stays organized and keeps track of tasks to ensure work is completed on time
• Handles sensitive information responsibly and with care
• Communicates clearly and professionally, both verbally and in writing
• Works well as part of a team and builds positive relationships with coworkers and customers

It’s a bonus if you have

• Excellent Excel experience!

About the team

Our inclusive and global teams win together every day. We're proud to have the best minds in the industry, who you an learn from as you grow your career. The people, the energy, the connections - it's unmatched. Come and be party of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We're curious and innovative - always finding better ways to deliver impact. We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer.

EEOC Statement

Global Payments is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.

If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.