Sales Support Coordinator

WORLDPAY, LLC; Cincinnati (OH); On-site; USD 40,000 - 55,000; Full time

Job summary

Worldpay is hiring a Sales Support Coordinator to join the Enterprise Client Relations Team and help shape the future of global commerce. You will respond to banking inquiries, resolve issues, and partner with Account Specialists to ensure smooth operations and strong customer experiences.

You will pull daily reports, maintain records, and prepare documentation for leadership and auditors. Excellent Excel skills are a plus as you contribute to process improvements and team success.

Qualifications

• Solid data entry skills and accuracy in handling numbers.
• Proactive in responding to inquiries and resolving issues.
• Comfortable with basic office tools and eager to learn new systems.
• Ability to meet deadlines in a fast-paced environment.
• Strong written and verbal communication.

Responsibilities

• Provide timely support by responding to banking inquiries from internal teams and customers.
• Review and resolve issues to ensure smooth operations and positive customer experience.
• Pull and analyze daily reports and maintain organized records.
• Collaborate with Account Specialists to identify and resolve issues.
• Prepare clear reports and documentation for auditors and leadership.
• Create and maintain detailed process documentation for consistency.

Skills

Excel experience

Attention to detail

Customer service

Multi-tasking

Data entry

Team collaboration

Job description

Job Description Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for a Sales Support Coordinator to join our ever evolving Enterprise Client Relations Team and help shape the future of global commerce.

What you’ll own

• Provide timely and helpful support by responding to banking inquiries from both internal teams and external customers.
• Review and resolve issues to ensure smooth operations and a positive customer experience.
• Proactively pull and analyze daily reports while maintaining organized and up-to-date records.
• Partner closely with Account Specialists to efficiently identify and resolve issues.
• Prepare clear, accurate reports and documentation for review by auditors and leadership.
• Create and maintain detailed process documentation to support consistency and continuous improvement.
• Contribute to special projects and initiatives that drive team and business success.
• Collaborate with internal customer service teams to address and resolve customer inquiries effectively.

What you’ll bring

• Comfortable using basic office tools and eager to learn new systems and technology.
• Strong attention to detail with accurate data entry skills.
• Provides friendly and responsive customer service, with a focus on helping others.
• Works well in a fast-paced, deadline-driven environment.
• Able to manage multiple tasks and adjust priorities as needed.
• Stays organized and keeps track of tasks to ensure work is completed on time.
• Handles sensitive information responsibly and with care.
• Communicates clearly and professionally, both verbally and in writing.
• Works well as part of a team and builds positive relationships with coworkers and customers.
• It’s a bonus if you have Excellent Excel experience!

About the team

Our inclusive and global teams win together every day. We're proud to have the best minds in the industry, who you an learn from as you grow your career. The people, the energy, the connections - it's unmatched. Come and be party of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We're curious and innovative - always finding better ways to deliver impact. We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do.

#LI-AR1 #IND2026

EEOC Statement

Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here. If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test.

Reasonable Accommodations

In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.

Recruitment Policy

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

Company Information

Global Payments and Worldpay recently joined forces, and we're currently operating across two Workday application systems.