Enterprise Sales Ops Project Lead

Quince; New York (NY); In loco; USD 63.000 - 75.000; Tempo pieno

Descrizione del lavoro

Quince, a New York–based brand, is hiring a Project Manager to serve as the operational backbone of the enterprise sales process, partnering with Account Executives to manage the full order-to-delivery lifecycle and ensure flawless execution and outstanding customer experience.

You will leverage product knowledge and operational excellence to support deal closure and drive client satisfaction, scaling our enterprise business while maintaining our high standards.

Competenze

• 1+ years of experience in project management, operations, or vendor management.
• Familiarity with CRM or project management platforms to track client data, order status, and communication history (Hubspot preferred)
• Proficiency in Google Workspace
• Experience managing internal and external stakeholders with distinct approaches
• Self-starter comfortable working in a fast-paced environment
• Extremely detail-oriented with ability to operate with a sense of urgency
• Customer service oriented and customer obsessed—committed to exceeding expectations at every touchpoint

Mansioni

• Own deal ownership post-sale, from logo approval through invoicing, delivery and issue resolution.
• Track and update all project progress in the B2B operations tracker, sharing timely updates with clients and Account Executives; communicate with clarity even when information is incomplete or ambiguous
• Finalize customization details, communicate delivery timelines, and manage approval workflows with clients and internal teams
• Field and resolve client support requests including sample returns, shipping and tracking, troubleshooting missing or damaged items, and expediting requests when possible
• Demonstrate strategic thinking by proactively identifying opportunities to streamline operations, reduce tasks, and propose solutions that enhance client experience
• Over-communicate with customers on all issues, managing them with confidence and compassion; reply to requests with urgency and follow through on every commitment made

Conoscenze

Project management

Operations

Vendor management

CRM systems

Stakeholder management

Detail oriented

Customer service

Self-starter

Fast-paced environment

Strumenti

HubSpot CRM

Google Workspace

Descrizione del lavoro

Quince, a New York–based brand, is hiring a Project Manager to serve as the operational backbone of the enterprise sales process, partnering with Account Executives to manage the full order-to-delivery lifecycle and ensure flawless execution and outstanding customer experience.

You will leverage product knowledge and operational excellence to support deal closure and drive client satisfaction, scaling our enterprise business while maintaining our high standards.