Senior Enterprise Customer Success Manager

RapidScale; San Antonio (TX); On-site; USD 100,000 - 135,000; Full time

Job summary

RapidScale seeks an experienced Customer Success Manager IV to own outcomes across a portfolio of enterprise customers. You will act as a quarterback across Sales, Delivery, Operations, Consulting, and Support to ensure retention and expansion.

This role emphasizes value realization, adoption, and long-term customer partnership. You will drive executive-level conversations, align cross-functional teams to strategic outcomes, and shape how Customer Success scales within the organization.

Qualifications

• Experience in Customer Success, Client Services, Account Management, or Consulting within B2B technology or services environments.
• Experience working with enterprise customers in managed services, cloud, SaaS, or complex delivery environments.
• Proven ability to manage customer relationships and drive value realization.
• Strong communication and stakeholder management skills.
• Experience working cross-functionally in matrixed organizations.

Responsibilities

• Own accountability for ensuring customers realize the business outcomes and value aligned to their RapidScale solutions.
• Develop and maintain Outcome-Based Success Plans tied to customer objectives, KPIs, and milestones.
• Lead customer conversations focused on value realization, adoption, and forward roadmap alignment.
• Manage a portfolio of strategic customers across onboarding, adoption, renewal, and expansion phases.

Skills

Customer Success

Enterprise accounts

Cross-functional leadership

Stakeholder management

Executive communication

Education

Bachelor’s degree

Master’s degree

PhD

Tools

CRM systems

Salesforce

Job description

RapidScale seeks an experienced Customer Success Manager IV to own outcomes across a portfolio of enterprise customers. You will act as a quarterback across Sales, Delivery, Operations, Consulting, and Support to ensure retention and expansion.

This role emphasizes value realization, adoption, and long-term customer partnership. You will drive executive-level conversations, align cross-functional teams to strategic outcomes, and shape how Customer Success scales within the organization.