Enterprise SaaS Customer Success Lead

Ivo AI Inc; San Francisco (CA); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Competitive compensation

Equity ownership

Health insurance

Dental & Vision

HSA / FSA

401(k) program

Commuter benefits

Unlimited PTO

Job summary

Ivo AI Inc is seeking a Customer Success Manager to onboard, support, and guide customers to achieve their use cases and business objectives. You will own accounts, drive adoption, and serve as a trusted advisor, partnering with customers to maximize value from our SaaS platform.

Ideal candidates have 3–6 years in SaaS customer success or account management, with strong communication skills and experience managing mid-market to enterprise customers.

Qualifications

• 3–6 years of experience in a SaaS customer success or account management role.
• Experience with mid-market to enterprise customers.
• Exceptional communication and interpersonal skills.
• Strong understanding of customer success strategies, retention planning, and value-based selling.

Responsibilities

• Lead customer onboarding and success planning with tailored goals.
• Serve as the primary contact for inquiries and resolve issues for optimal product usage.
• Own accounts and drive long-term retention and upsell opportunities.
• Provide product demonstrations, training sessions, and best practices to customers.
• Develop resources and conduct regular business reviews to ensure continued customer success.
• Create and implement recovery and CS plans to emphasize product value and renewals.

Skills

SaaS CS/CSM

Account management

Enterprise experience

Communication skills

Value-based selling

Startup experience

Job description

Ivo AI Inc is seeking a Customer Success Manager to onboard, support, and guide customers to achieve their use cases and business objectives. You will own accounts, drive adoption, and serve as a trusted advisor, partnering with customers to maximize value from our SaaS platform.

Ideal candidates have 3–6 years in SaaS customer success or account management, with strong communication skills and experience managing mid-market to enterprise customers.