Enterprise SaaS CSM II: Growth & Retention
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Benefits offered by this job
Job summary
Smartsheet is seeking a Customer Success Manager to manage a set of large enterprise accounts, improving customer satisfaction, engagement, retention, and growth. You will be the primary contact, guiding customers to realize value from Smartsheet and collaborating with Sales, Services, and Training teams to identify expansion opportunities.
The role supports remote work with preference for candidates in the Central or Eastern United States.
Qualifications
- 3+ years in Customer Success or Account Management (or equivalent).
- Ability to explain technical subjects to non-technical personnel in large enterprises.
- Experience maintaining valuable and outcome-based relationships with a diverse customer account base.
Responsibilities
- Onboard enterprise accounts and drive ongoing engagement.
- Collaborate with cross-functional teams to maximize retention and expansion.
- Provide data-driven enablement to increase product value and adoption.
- Serve as the Smartsheet expert guiding customers to create impact and collaboration.
- Conduct periodic reviews to confirm satisfaction and expand Smartsheet usage.
Skills
Education
Job description
Smartsheet is seeking a Customer Success Manager to manage a set of large enterprise accounts, improving customer satisfaction, engagement, retention, and growth. You will be the primary contact, guiding customers to realize value from Smartsheet and collaborating with Sales, Services, and Training teams to identify expansion opportunities.
The role supports remote work with preference for candidates in the Central or Eastern United States.
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