Enterprise SaaS Account Manager

ServiceTrade; Little Rock (AR); On-site; USD 70,000 - 120,000; Full time

Benefits offered by this job

Medical through Cigna

Dental and Vision through Unum

401(k) with company match

Flexible PTO

Parental Leave

Voluntary benefits

Employee Reimbursement Program

Job summary

ServiceTrade is seeking a Corporate Account Manager in the United States to manage a portfolio of high-end customers, drive retention, and expand investment in ServiceTrade apps and services. You will conduct quarterly business reviews, negotiate renewals, and collaborate with Sales, Customer Success, and Product teams to maximize value and revenue.

The role emphasizes an active, client-focused approach, cross-functional collaboration, and achievement of growth targets in a fast-paced,

Qualifications

• B.A. or B.S. degree with 4+ years of Account Management or equivalent B2B sales experience.
• Expertise in SaaS solutions.
• Demonstrated history of success in obtaining and hitting sales/revenue quotas.
• Possess corporate level presentation/reporting abilities.
• Relationship development skills at all levels within a client organization.

Responsibilities

• Maximize retention and minimize churn.
• Engage key customer executives and users as the primary business point of contact with ServiceTrade customers.
• Conduct regular business review conversations remotely and on-site with customers to drive usage, adoption, and value realization within the ServiceTrade application.
• Identify Risk Accounts and address potential issues that may prevent customers from maximizing their adoption of ServiceTrade.
• Assist customers by escalating issues and needs to Customer Success, Customer Support and Professional Services teams.
• Increase Customer Investment in ServiceTrade applications and services.
• Create quotes, manage sales cycle and close sales orders for expansion and upsell opportunities within ServiceTrade customer base.
• Negotiate and close complex renewal contracts that build in growth and additional investment where possible.
• Exceed quota by effectively managing pipeline of expansion and upsell opportunities in Salesforce.com in addition to maintaining accurate forecasts of ARR increases.
• Account Planning & Cross-Functional Collaboration.
• Develop and maintain account plans that align customer goals with ServiceTrade's solutions.
• Manage internal action plans across Sales, Customer Success, Customer Support, Professional Services, Sales Operations, Product Management, and Marketing to achieve customer goals.

Skills

SaaS sales

Account management

Relationship development

Sales process

Presentation skills

Google Apps

Salesforce

Travel required

Education

B.A. or B.S. degree

Tools

Gong.io

Zoom

Google Meet

Salesforce

Job description

ServiceTrade is seeking a Corporate Account Manager in the United States to manage a portfolio of high-end customers, drive retention, and expand investment in ServiceTrade apps and services. You will conduct quarterly business reviews, negotiate renewals, and collaborate with Sales, Customer Success, and Product teams to maximize value and revenue.

The role emphasizes an active, client-focused approach, cross-functional collaboration, and achievement of growth targets in a fast-paced,