Enterprise Restaurant Strategy & Growth Lead

Magic; New York (NY); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

Daily lunch in NYC

Equity

Unlimited PTO

Access to reservations in NYC

Job summary

Magic, based in New York, seeks a hands-on Customer Success lead to own relationships with enterprise restaurant groups and translate their operational needs into product improvements. You will onboard, train, and optimize Loyalist usage, while driving expansion opportunities and working closely with founders and engineers.

This role emphasizes data-driven decision-making, exceptional relationship management, and the ability to navigate ambiguity to deliver scalable solutions in a fast-paced

Qualifications

• 4+ years in tech, consulting, customer success, or account/project management.
• Strong relationship skills across roles from GM to CMO.
• Ability to translate technical concepts into restaurant-friendly language.
• Highly organized, proactive, and reliable with strong follow-through.
• Comfortable working with data and dashboards.

Responsibilities

• Serve as the main point of contact for enterprise restaurant groups.
• Build relationships with operators and decision makers; identify product needs.
• Onboard restaurant teams, integrate data, train teams, and be expert at Loyalist.
• Identify and pursue expansion opportunities.
• Answer partner questions, debug issues, and design workarounds in ambiguity.
• Use data to answer questions on repeat visits and Google reviews.
• Analyze guest and sales data to uncover insights.
• Partner with engineering and founders to share feedback and tell customer stories.
• Contribute to docs and templates for restaurants.

Skills

Relationship building

Data analysis

SQL familiarity

Cross-functional collaboration

Product feedback

Tools

SQL

Job description

Magic, based in New York, seeks a hands-on Customer Success lead to own relationships with enterprise restaurant groups and translate their operational needs into product improvements. You will onboard, train, and optimize Loyalist usage, while driving expansion opportunities and working closely with founders and engineers.

This role emphasizes data-driven decision-making, exceptional relationship management, and the ability to navigate ambiguity to deliver scalable solutions in a fast-paced