Forward Deployed Strategist

Magic; New York (NY); Vor Ort; USD 100.000 - 150.000; Vollzeit

Benefits dieser Stelle

Health insurance

Dental coverage

Vision coverage

Daily lunch in NYC

Equity

Unlimited PTO

Access to reservations in NYC

Zusammenfassung

Magic, based in New York, seeks a hands-on Customer Success lead to own relationships with enterprise restaurant groups and translate their operational needs into product improvements. You will onboard, train, and optimize Loyalist usage, while driving expansion opportunities and working closely with founders and engineers.

This role emphasizes data-driven decision-making, exceptional relationship management, and the ability to navigate ambiguity to deliver scalable solutions in a fast-paced

Qualifikationen

• 4+ years in tech, consulting, customer success, or account/project management.
• Strong relationship skills across roles from GM to CMO.
• Ability to translate technical concepts into restaurant-friendly language.
• Highly organized, proactive, and reliable with strong follow-through.
• Comfortable working with data and dashboards.

Aufgaben

• Serve as the main point of contact for enterprise restaurant groups.
• Build relationships with operators and decision makers; identify product needs.
• Onboard restaurant teams, integrate data, train teams, and be expert at Loyalist.
• Identify and pursue expansion opportunities.
• Answer partner questions, debug issues, and design workarounds in ambiguity.
• Use data to answer questions on repeat visits and Google reviews.
• Analyze guest and sales data to uncover insights.
• Partner with engineering and founders to share feedback and tell customer stories.
• Contribute to docs and templates for restaurants.

Kenntnisse

Relationship building

Data analysis

SQL familiarity

Cross-functional collaboration

Product feedback

Tools

SQL

Jobbeschreibung

You’ll own relationships with our restaurant partners and ensure they get meaningful value from Loyalist over the long term. You’ll lead implementations, design creative solutions for each restaurant’s needs, grow accounts, and work closely with our founders and engineers to shape the product.

This is a highly hands‑on role. Every restaurant operates differently, so you’ll regularly design custom workflows, troubleshoot complex issues, and help translate real operational needs into product improvements.

The role blends customer strategy, consulting, data analysis, product feedback, and project management. We’re looking for someone thoughtful, resourceful, and comfortable operating in ambiguity while building scalable solutions.

What you will do

• Serve as the main point of contact for our enterprise restaurant groups

• Build relationships with operators and decision makers. Develop a deep understanding of how each restaurant operates and identify product needs

• Onboard restaurant teams, integrate their data, train their teams, and recommend ways to use Loyalist. Be an expert at Loyalist.

• Identify and pursue expansion opportunities

• Answer partner questions, debug issues, and come up with workarounds quickly. There will be a lot of ambiguity in this role, as every restaurant operates differently! Sometimes this requires finding a Plan B, C, D, E, etc.

• Use data and best practices to answer questions like: “How do I increase repeat visits?” “How do I boost my Google reviews?”

• Analyze guest and sales data to uncover insights like: “Who are my top 100 spenders?” “Who should I invite to my next event?”

• Partner closely with engineering and founders to share customer feedback, improve the platform, and tell customer stories

• Contribute to docs, “How-to” guides, and templates for restaurants to learn the product

• Stay on top of industry trends and emerging restaurant tech

What you’ll bring

• 4+ years in tech, consulting, customer success, or account/project management

• Strong relationship skills. You’re comfortable working with everyone from a GM to a Director of Ops to a CMO

• Ability to translate technical concepts into restaurant-friendly language

• Highly organized, proactive, and reliable. You follow through and keep things moving

• Comfortable working with data and dashboards. You enjoy finding patterns and insights

• A partnership mindset, you’re willing to go above and beyond to make customers love our product

• Able to work independently and collaboratively in a fast-paced, evolving environment

• Bonus: Experience in or around restaurants

• Bonus: Familiarity with SQL or data analysis tools

What we offer

• In‑person collaboration five days a week in our SoHo office

• Comprehensive health, dental, and vision coverage (FSA and HSA options)

• Daily lunch from NYC’s best restaurants, you pick all the spots your first week

• Competitive salary: $100K–$150K + equity

• Unlimited PTO

• Access to coveted reservations in NYC.