Restaurant Success Specialist

Blue Apron; New York (NY); Hybrid; USD 42,000 - 53,000; Full time

Benefits offered by this job

Equity

401(k)

Medical

Dental

Vision

Disability insurance

Paid time off

Vacation

Sick leave

Parental leave

Discounted meals

Exclusive perks

Job summary

Wonder is seeking an Associate in the Restaurant Success team in New York to nurture relationships with restaurants within the SMB organization. You will manage an assigned book of business, focusing on retention and engagement, resolving issues, and driving long-term partnerships.

You will handle upselling marketing opportunities, coordinate with related teams, and ensure account accuracy while meeting SLAs.

Qualifications

• 1-2 years of customer service experience.
• Experience working with restaurant owners is a major plus.
• Experience with Salesforce.com, Zendesk, or similar CRMs is a plus.

Responsibilities

• Manage an assigned book of business with focus on retention and engagement.
• Resolve inquiries and issues to develop trust and loyalty with restaurant owners.
• Maintain account integrity and update information while meeting SLAs.
• Handle round-robin queue and update account information as needed.

Skills

Customer service

Restaurant owners experience

CRM experience

Communication skills

Tools

Salesforce

Zendesk

Job description

Wonder is seeking an Associate in the Restaurant Success team in New York to nurture relationships with restaurants within the SMB organization. You will manage an assigned book of business, focusing on retention and engagement, resolving issues, and driving long-term partnerships.

You will handle upselling marketing opportunities, coordinate with related teams, and ensure account accuracy while meeting SLAs.