Enterprise Account Manager: Growth & Retention

Wonder; Chicago (IL); Hybrid; USD 45,000 - 70,000; Full time

Benefits offered by this job

Equity

401(k)

Medical, dental & vision plans

Paid time off

Meal discounts

Job summary

Grubhub, now part of Wonder, is seeking an Associate Account Manager for the Scaled Accounts team to support a portfolio of enterprise restaurant partners. You’ll blend empathy, data-driven problem solving, and cross-functional collaboration to drive retention and growth across large brands.

You’ll serve as a trusted advocate, triage merchant challenges, and turn performance metrics into actionable insights, partnering with internal teams to deliver exceptional partner experiences.

Qualifications

• 1–2+ years in Account Management or Customer Success.
• Experience with restaurants or high-volume SaaS/Marketplace is a strong plus.
• Strong communication and relationship-building skills.
• Proficient with CRMs and support tools.

Responsibilities

• Serve as a dedicated contact for enterprise restaurant accounts.
• Build trust through proactive communication and follow-through.
• Turn metrics into action to drive growth for partners.
• Triage merchant challenges and coordinate with internal teams.
• Provide tailored guidance on marketing tools and platform features.
• Collaborate with teams to deliver high-quality support.
• Maintain clean account records in Salesforce.

Skills

Account management

Customer success

Merchant operations

Client-facing support

CRM proficiency

Tools

Salesforce

Zendesk

Jira

MS Office / Google Workspace

Job description

Grubhub, now part of Wonder, is seeking an Associate Account Manager for the Scaled Accounts team to support a portfolio of enterprise restaurant partners. You’ll blend empathy, data-driven problem solving, and cross-functional collaboration to drive retention and growth across large brands.

You’ll serve as a trusted advocate, triage merchant challenges, and turn performance metrics into actionable insights, partnering with internal teams to deliver exceptional partner experiences.