Enterprise Franchise Account Manager - Growth & Retention

Wonder

Chicago (IL)

On-site

USD 60,000 - 80,000

Full time

3 days ago

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Benefits offered by this job

401k with employer match

Medical, dental, vision

Health savings account with employer |

100% employer paid life insurance

2x pay on holidays

Learning and development opportunities

Stock options for hourly employees

Job summary

Grubhub is seeking an Associate Account Manager in Chicago to lead partner relationships with Franchise Partners and drive revenue growth. You will coordinate with internal teams to ensure successful launches and ongoing client satisfaction, while maintaining strong communication with partners and stakeholders.

Responsibilities include upselling opportunities, managing pipelines in Salesforce, and delivering quarterly business reviews.

Qualifications

Must have strong verbal and written communication skills.
Experience with account management or sales for large clients is preferred.
Ability to triage, diagnose, and prescribe real-time solutions to restaurant partners.

Responsibilities

Be the main point of contact for Franchise Partners and Franchise groups.
Upsell franchise partners on rate increases, marketing opportunities, and new tools/features.
Maintain accurate account information and pipeline in Salesforce.
Collaborate with internal teams for Quarterly Business Reviews and strategic meetings.
Participate in weekly client calls with the Account Manager.
Execute regional marketing campaigns for Franchise Partners.
Increase revenue and reduce cancellations/attritions across the book of business.
Manage external restaurant trainings and improve operational efficiencies.
Route escalations to the proper internal departments and set expectations.