Enterprise Partner Advocate - Associate Account Manager

GrubHub Inc.; Chicago (IL); Hybrid; USD 45,000 - 56,000; Full time

Benefits offered by this job

Equity

401(k)

Medical, dental, vision

Paid time off

Vacation

Sick leave

Parental leave

Discounted meals

Exclusive perks

Job summary

Grubhub Inc. is seeking an Associate Account Manager to support a portfolio of high-value restaurant accounts. You will protect merchant sentiment, drive long-term retention, and elevate operational performance across large brands.

This role combines empathetic communication, data-driven problem solving, and cross-functional collaboration. You will work with internal teams to resolve issues, suggest marketing tools, and help partners grow their order volume.

Qualifications

• 1-2+ years of experience in Account Management, Customer Success, or Merchant Operations.
• Proven ability to manage high-value accounts and advocate for partners.
• Excellent written and verbal communication with executive-level stakeholders.

Responsibilities

• Serve as the dedicated contact for enterprise restaurant accounts and drive retention.
• Review metrics to identify operational gains and growth opportunities for partners.
• Triage merchant issues and collaborate with internal teams to resolve them.
• Share tailored recommendations on marketing tools and platform features to boost orders.
• Communicate clearly via phone, email, video calls and internal tools.

Tools

Salesforce

Zendesk

Jira

MS Office

Google Workspace

Job description

Grubhub Inc. is seeking an Associate Account Manager to support a portfolio of high-value restaurant accounts. You will protect merchant sentiment, drive long-term retention, and elevate operational performance across large brands.

This role combines empathetic communication, data-driven problem solving, and cross-functional collaboration. You will work with internal teams to resolve issues, suggest marketing tools, and help partners grow their order volume.