Enterprise Renewal Manager — Remote Growth & Retention

Quiet Capital; United States; On-site; USD 71,500 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) match

Job summary

Paylocity is seeking a Client Contract Manager Ops to own the renewal lifecycle for a portfolio of enterprise clients across the United States, coordinating with Client Service, Sales, Legal, and Finance. This fully remote role supports retention, growth, and customer satisfaction while navigating complex procurement and pricing.

You will manage end-to-end renewals, discuss value realization with clients, and drive strategies to mitigate churn.

Qualifications

• Bachelor's degree required.
• 5–7 years project management or technical account management experience.
• Experience managing high-volume end-to-end enterprise renewals (including quoting) preferred.

Responsibilities

• Own end-to-end renewal process for a portfolio of clients.
• Discuss upcoming renewals with Client Service teams and clients.
• Develop renewal strategies with Sales to support growth and reduce churn.
• Collaborate with Sales, Customer Success, Legal, and Finance to ensure a smooth renewal experience.
• Navigate procurement, legal reviews, and pricing structures to drive renewals.
• Identify renewal risks and retain at-risk accounts.
• Improve renewal processes and identify automation opportunities.
• Maintain renewal forecasts and report trends to leadership.
• Streamline renewal workflows and contract templates.

Skills

Communication skills

Negotiation skills

Conflict resolution

Account management

Data-driven

CRM experience

Cross-functional collaboration

Attention to detail

Education

Bachelor's Degree

Tools

Salesforce

CRM platforms

ZoomInfo

Job description

Paylocity is seeking a Client Contract Manager Ops to own the renewal lifecycle for a portfolio of enterprise clients across the United States, coordinating with Client Service, Sales, Legal, and Finance. This fully remote role supports retention, growth, and customer satisfaction while navigating complex procurement and pricing.

You will manage end-to-end renewals, discuss value realization with clients, and drive strategies to mitigate churn.