Strategic Renewals Manager | Remote, Enterprise SaaS

Payscale, Inc.; Northern (KY); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Remote-first work model

401(k) with company match

Health benefits

Paid time off

Parental leave

Job summary

Payscale, Inc. seeks a Strategic Renewals Manager to own renewal lifecycles for high-value accounts, driving retention and expansion through expert negotiation and procurement navigation.

You will coordinate with Deal Desk, Legal, Finance, and customer procurement teams to close multi-year, multi-product agreements. Ideal candidates bring 7+ years in renewals or related fields, strong forecasting plus CRM expertise, and a proven track record with enterprise accounts.

Qualifications

• 7+ years of experience in renewals, account management, or customer success, with a focus on enterprise or strategic accounts.
• Proven track record meeting or exceeding retention and expansion targets in a SaaS or subscription business.
• Demonstrated success navigating formal procurement, vendor management, and multi-stakeholder buying processes, ideally with Fortune 500 to 1000 organizations.
• Strong commercial negotiation skills and confidence structuring multi-year, multi-product agreements.
• Process-driven with strong forecasting discipline and pipeline hygiene.
• Proficiency with Salesforce (or a comparable CRM) and comfort using data to drive decisions.

Responsibilities

• Own the full renewal lifecycle for a portfolio of strategic, high-value accounts, from early risk assessment through negotiation and close, meeting retention and expansion targets.
• Navigate procurement-led buying processes with Fortune 500 to 1000 organizations, managing RFPs, vendor reviews, security and compliance requests, and multi-stakeholder approvals.
• Lead complex commercial negotiations and structure multi-year, multi-product agreements with Deal Desk, Legal, Finance, and procurement teams.
• Run a disciplined renewal process with accurate forecasting, pipeline hygiene, and on-time execution across a demanding book of accounts.
• Proactively manage renewal risk and develop save strategies for at-risk accounts.
• Partner with Customer Success and Account Management to surface upsell, cross-sell, and resizing opportunities; maintain records in Salesforce.

Skills

Renewals management

Account management

Forecasting

Negotiation

CRM data-driven decisions

Tools

Salesforce

Gainsight

Job description

Payscale, Inc. seeks a Strategic Renewals Manager to own renewal lifecycles for high-value accounts, driving retention and expansion through expert negotiation and procurement navigation.

You will coordinate with Deal Desk, Legal, Finance, and customer procurement teams to close multi-year, multi-product agreements. Ideal candidates bring 7+ years in renewals or related fields, strong forecasting plus CRM expertise, and a proven track record with enterprise accounts.