Enterprise Renewal & Growth Manager

Smartcat; Chicago (IL); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Smartcat is seeking a Renewal Manager to own a portfolio of enterprise accounts, renewals, and expansion opportunities. You will lead multi-threaded relationships with business owners, procurement, and executives to maximize value and ensure renewal success.

You will drive cross-sell and upsell initiatives, forecast rigor, and CRM hygiene while collaborating with Field Delivery Engineers on technical needs. Travel to customer sites is expected as needed.

Qualifications

• 3-5+ years in Account Management, Renewal Management, or Enterprise AM roles in high-growth SaaS.
• Experience owning renewals and expansion within existing accounts.
• Experience managing large account portfolios with strong commercial discipline.
• Strong executive communication and negotiation skills for enterprise buying environments.
• Comfort traveling and being onsite with customers.
• Track record of accountability and delivering outcomes over activity.

Responsibilities

• Own on-time renewals and expansion within a large portfolio.
• Drive cross-sell, upsell, and adoption of new teams, regions, and workflows.
• Build multi-threaded relationships across business owners and executives.
• Maintain accurate, forecast-ready CRM data and proactive risk management.

Skills

Account Management

Renewals

Expansion selling

Executive communication

Negotiation

Onsite travel

Tools

CRM systems

Job description

Smartcat is seeking a Renewal Manager to own a portfolio of enterprise accounts, renewals, and expansion opportunities. You will lead multi-threaded relationships with business owners, procurement, and executives to maximize value and ensure renewal success.

You will drive cross-sell and upsell initiatives, forecast rigor, and CRM hygiene while collaborating with Field Delivery Engineers on technical needs. Travel to customer sites is expected as needed.