Enterprise Client Success Manager: Growth, Renewals & Upsell

Katapult; New York (NY); Hybrid; USD 80.000 - 105.000; Vollzeit

Benefits dieser Stelle

401(k)

Hybrid work from NYC office

High ownership and autonomy

International, fast-growing SaaS

Room to develop for US growth

Zusammenfassung

Katapult is seeking a commercially minded Customer Success Manager to own and grow a portfolio of mid-market and enterprise customers from onboarding through renewal. This role emphasizes driving adoption, expansion and renewals, with a strong focus on executive-level relationship-building.

You will manage renewals, upsell opportunities, and collaborate with Sales, Product and Operations to maximize customer value in a fast-growing SaaS environment.

Qualifikationen

• 3+ years in Customer Success or another commercial client-facing role.
• Experience managing complex B2B SaaS accounts.
• Experience owning renewals, upsell and expansion.

Aufgaben

• Own a portfolio of mid-market & enterprise customers.
• Manage the full lifecycle: onboarding, adoption, QBRs, renewals & expansion.
• Build relationships with senior stakeholders and decision-makers.
• Identify and close upsell & cross-sell opportunities.
• Use customer and usage data to improve adoption and uncover growth opportunities.
• Run commercial conversations around value, contracts and renewals.
• Work closely with Sales, Product and Operations.

Kenntnisse

Customer Success

Account Management

SaaS

Commercial acumen

Executive communication

Tools

Salesforce

Jobbeschreibung

Katapult is seeking a commercially minded Customer Success Manager to own and grow a portfolio of mid-market and enterprise customers from onboarding through renewal. This role emphasizes driving adoption, expansion and renewals, with a strong focus on executive-level relationship-building.

You will manage renewals, upsell opportunities, and collaborate with Sales, Product and Operations to maximize customer value in a fast-growing SaaS environment.