Renewals Manager — Enterprise SaaS Growth

Ukg-6; United States; A distancia; USD 84.000 - 119.000; Jornada completa

Descripción de la vacante

UKG is seeking a Manager, Renewals to lead a team responsible for renewal outcomes across a substantial portfolio. You will coach Renewal Managers, drive forecast discipline, and partner with Sales and Customer Success to optimize renewal strategies and protect revenue.

You will own performance metrics, guide talent development, and ensure a high-performance culture while delivering results in a complex, enterprise software environment.

Formación

• 5+ years of sales or renewals experience in enterprise software as a service.
• 3+ years of experience managing individual contributors or leading a team of 8 or more.
• Proven record of achieving or exceeding individual quota and/or team targets.
• Strong coaching and people leadership skills, including experience developing talent, providing feedback, and conducting performance conversations.
• Deep understanding of renewals, including renewal rates, churn, customer lifecycle, forecasting practices, and the mechanics of closing deals.
• Excellent communication and interpersonal skills, with the ability to influence peers and cross-functional partners.

Responsabilidades

• Own renewal outcomes for your assigned portfolio and lead the team to achieve or exceed renewal rate, linearity, multi-year attach, and uplift targets.
• Lead, coach, and develop Renewal Managers through regular one-on-one meetings, real-time feedback, skill development, and clear performance expectations.
• Establish operating standards and team rhythms, including weekly forecast reviews and monthly business reviews.
• Partner with Sales and Customer Success leaders to strengthen collaboration and renewal strategies.
• Ensure Renewal Managers have the context, resources, and support they need to serve customers effectively.
• Own team escalations and work with Renewal Managers and cross-functional partners to resolve customer issues, protect relationships, and recover opportunities.

Conocimientos

Sales leadership

Renewals

Coaching

Forecasting

Performance analytics

Educación

Bachelor's degree

Herramientas

CRM software

Descripción del empleo

UKG is seeking a Manager, Renewals to lead a team responsible for renewal outcomes across a substantial portfolio. You will coach Renewal Managers, drive forecast discipline, and partner with Sales and Customer Success to optimize renewal strategies and protect revenue.

You will own performance metrics, guide talent development, and ensure a high-performance culture while delivering results in a complex, enterprise software environment.