Enterprise Post-Sales Growth Architect

Vapi; New York (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Equity ownership

Comprehensive health coverage

Flexible time off

Catered meals

Job summary

Vapi, based in New York City, is looking for a dedicated post-sales leader to drive customer retention and expansion in complex B2B SaaS environments. Ideal candidates will have 5+ years of experience in customer success or technical account management, managing enterprise accounts over $100K ACV. Responsibilities include owning a portfolio of accounts, aligning with internal teams, and driving renewal and expansion strategies. Vapi offers competitive salary, equity ownership, health coverage, and a supportive team culture.

Qualifications

• 5+ years in customer success, technical account management, or solutions consulting.
• Experience managing enterprise accounts with complex deployments.
• Strong stakeholder management skills.

Responsibilities

• Build trusted relationships with key stakeholders.
• Audit current account metrics and alignment with internal teams.
• Drive renewal conversations and identify expansion opportunities.

Skills

Customer success management

Stakeholder management

Technical fluency

Organizational skills

CRM hygiene

Job description

Vapi, based in New York City, is looking for a dedicated post-sales leader to drive customer retention and expansion in complex B2B SaaS environments. Ideal candidates will have 5+ years of experience in customer success or technical account management, managing enterprise accounts over $100K ACV. Responsibilities include owning a portfolio of accounts, aligning with internal teams, and driving renewal and expansion strategies. Vapi offers competitive salary, equity ownership, health coverage, and a supportive team culture.