Enterprise Post-Sales Growth Strategist

Vapi; San Francisco (CA); On-site; USD 130,000 - 160,000; Full time

Benefits offered by this job

Competitive salary

Health coverage (medical, dental, and/

Quarterly off-sites

Flexible time off

$10k annual L&D budget

Job summary

Vapi is hiring a post‑sales leader to own a portfolio of enterprise accounts and drive retention, expansion, and long‑term value. You will align with cross‑functional teams to manage deployments, health metrics, and renewal risk while shaping the post‑sales playbook for scale.

The role requires 5+ years in customer success or related fields, with experience handling $100K+ ACV accounts and engaging with VP/C-level stakeholders.

Qualifications

• 5+ years in customer success, technical account management, or solutions consulting in B2B SaaS.
• Experience managing a portfolio of enterprise accounts ($100K+ ACV) with complex deployments.
• Strong stakeholder management with VP/C-level engagement.
• Comfort discussing APIs, integrations, deployment workflows and architecture.

Responsibilities

• Take ownership of a portfolio of enterprise accounts and build trusted relationships.
• Audit health metrics, renewal timelines, usage patterns, and engagement cadence.
• Establish structured syncs and proactive health monitoring.
• Drive renewal conversations and surface expansion opportunities with data.

Skills

Customer success

Account management

Stakeholder management

Renewal & expansion

CRM hygiene

Technical fluency

Job description

Vapi is hiring a post‑sales leader to own a portfolio of enterprise accounts and drive retention, expansion, and long‑term value. You will align with cross‑functional teams to manage deployments, health metrics, and renewal risk while shaping the post‑sales playbook for scale.

The role requires 5+ years in customer success or related fields, with experience handling $100K+ ACV accounts and engaging with VP/C-level stakeholders.