Post-Sales Solutions Engineer — Expansion & Integrations
Anrok
14 days+
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Benefits offered by this job
Job summary
A leading tax automation platform in New York City seeks a Post-Sales Solutions Engineer to enhance customer relationships. The role involves technical discovery, leading implementations, and providing insights on account strategy. Candidates should have over 5 years in SaaS, expertise in integrations, and the ability to explain technical concepts to various audiences. The company offers a hybrid work model with benefits including 100% healthcare coverage, wellness programs, and professional development stipends.
Qualifications
- 5+ years as a Solutions Engineer or Solutions Architect in SaaS.
- Deep experience with REST APIs, webhooks, and enterprise integrations.
- Ability to distill complex technical concepts for any audience.
Responsibilities
- Conduct ongoing technical discovery to uncover use cases and opportunities.
- Work with Account Managers on account planning and insights.
- Lead implementations including advanced feature deployments.
- Run troubleshooting calls and configuration sessions confidently.
- Provide feedback to influence product and engineering priorities.
- Manage escalations for complex configurations.
- Create implementation guides and mentor new team members.
Skills
Solutions Engineering
API integrations
SQL
Automation tools
Technical communications
Job description
A leading tax automation platform in New York City seeks a Post-Sales Solutions Engineer to enhance customer relationships. The role involves technical discovery, leading implementations, and providing insights on account strategy. Candidates should have over 5 years in SaaS, expertise in integrations, and the ability to explain technical concepts to various audiences. The company offers a hybrid work model with benefits including 100% healthcare coverage, wellness programs, and professional development stipends.
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