Enterprise Platform Partner Success Manager

Wise; Austin (TX); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Wise in Austin, TX is seeking a Customer Success Manager to own operational strategy for a portfolio of high-value banking and fintech partners. You will ensure ongoing partner success, drive continuous improvements in payment solutions, and collaborate with Product, Tech, Legal, Compliance, and Implementation teams to scale partnerships.

You will own volume retention, partner relationships, and operational performance, using data insights to reduce defects, improve transfer success, and drive

Qualifications

• 5+ years in Fintech/Banking with enterprise banking clients or large payments/financial services customers.
• Proven track record of improving customer experience with measurable results.
• Deep operational expertise in cross-border payments, payment rails and reconciliations.
• Data-driven decision maker able to analyze large datasets to prioritize improvements.
• Strong stakeholder management with experience influencing C-level executives across functions.
• Experience unblocking solutions with product and engineering teams.
• Technical fluency with APIs, webhooks, and system integrations; able to discuss technical solutions with partners.

Responsibilities

• Own volume retention, operational performance, and relationships with Enterprise platform partners; drive operational initiatives with Wise teams.
• Collaborate with Account Managers to drive retention targets and improve transfer success, reduce defects, and scale partnerships.
• Lead operational success plans and data analyses with partners to maximize value from Wise Platform; drive strategic improvements.
• Lead incident response and communications during service disruptions with partners and internal teams.
• Advocate for partner needs by feeding back to product and engineering to evolve the platform.

Skills

Fintech/banking experience

Enterprise client management

Data-driven decision making

Stakeholder management

API & webhook knowledge

Communication skills

Job description

Wise in Austin, TX is seeking a Customer Success Manager to own operational strategy for a portfolio of high-value banking and fintech partners. You will ensure ongoing partner success, drive continuous improvements in payment solutions, and collaborate with Product, Tech, Legal, Compliance, and Implementation teams to scale partnerships.

You will own volume retention, partner relationships, and operational performance, using data insights to reduce defects, improve transfer success, and drive