Platform Enterprise Support Lead — Data-Driven Leader

Wise; Austin (TX); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Wise is seeking a Platform Enterprise Support Team Lead in a hybrid Austin, TX role. You will lead up to 10 Enterprise Support Specialists, drive performance, and own key partnerships with Wise Platform teams.

You will shape data-driven improvements, monitor SLAs, and align on strategic priorities across Customer Success and Product teams. The role emphasizes leadership, analytics, and stakeholder management in a fintech environment.

Qualifications

• Leadership in teams and mentoring
• Analytical work with partner data to derive insights
• Project management across cross-functional initiatives
• Diagnose complex issues and drive solutions
• Strong stakeholder communication and presentation skills
• Ability to adapt in a fast-paced fintech environment

Responsibilities

• Lead and mentor a team of Enterprise Support Specialists (up to 10).
• Monitor SLAs, schedules, and onboarding to ensure global coverage.
• Collect partner feedback and present insights to cross-functional teams.
• Collaborate with internal teams to influence product roadmaps and improvements.

Skills

Leadership

Analytics

Project Management

Complex Problem-Solving

Communication and Presentation

Adaptability

Job description

Wise is seeking a Platform Enterprise Support Team Lead in a hybrid Austin, TX role. You will lead up to 10 Enterprise Support Specialists, drive performance, and own key partnerships with Wise Platform teams.

You will shape data-driven improvements, monitor SLAs, and align on strategic priorities across Customer Success and Product teams. The role emphasizes leadership, analytics, and stakeholder management in a fintech environment.