Enterprise Platform Success Manager

Wise; United States; Hybrid; USD 110,000 - 180,000; Full time

Job summary

Wise is seeking a Customer Success Manager to own the operational strategy and execution for a portfolio of high-value banking and fintech partners, ensuring ongoing success and continuous improvement of payment solutions.

You will own Wise Platform partner volume retention and operational performance, working with Account Management and Wise operations to ensure partners receive maximum value, stability, and growth potential.

Qualifications

• At least 5+ years in Fintech/Banking and enterprise clients or large companies in payments/financial services.
• Data-driven decision-maker with ability to analyze large datasets to prioritize improvements.

Responsibilities

• Own volume retention, operational performance and relationships with Enterprise platform partners.
• Lead incident response and communication during service disruptions.
• Drive retention targets by improving transfer success and reducing defects.
• Develop trusted relationships with senior stakeholders at partner organizations and influence product roadmaps.

Skills

Cross-functional collaboration

Stakeholder management

Data analysis

Communication

Autonomy

Adaptability

Tools

API integrations

Webhooks

Job description

Wise is seeking a Customer Success Manager to own the operational strategy and execution for a portfolio of high-value banking and fintech partners, ensuring ongoing success and continuous improvement of payment solutions.

You will own Wise Platform partner volume retention and operational performance, working with Account Management and Wise operations to ensure partners receive maximum value, stability, and growth potential.