Enterprise Outcomes Architect Manager

Notion; United States; Remote; USD 170,000 - 230,000; Full time

Job summary

Notion is seeking a proven Outcomes Architect Manager to lead the Enterprise OA function within the GTM team. This role focuses on defining CS motions, driving adoption and retention, and delivering ongoing value while expanding revenue.

You will shape strategy and execute the team’s segment, aligning cross-functional partners to optimize the customer journey. You will recruit, mentor and develop a world-class CS team and build scalable processes, tools and metrics to ensure exceptional customer

Qualifications

• Experience leading customer success teams in enterprise software.
• Strategic and entrepreneurial mindset with a focus on value delivery.
• Strong ability to define and drive CS motions and metrics.

Responsibilities

• Increase team performance on adoption, retention, and customer value.
• Lead, coach and develop a high-performing CS team.
• Establish KPI/OKR systems to enable data-driven decisions.
• Partner with Sales and Solutions Engineering to ensure smooth onboarding and ongoing value.
• Create and deliver enablement materials to scale the CS function.

Skills

Leadership

Data-driven

KPI/OKR

Cross-functional collaboration

Job description

Notion is seeking a proven Outcomes Architect Manager to lead the Enterprise OA function within the GTM team. This role focuses on defining CS motions, driving adoption and retention, and delivering ongoing value while expanding revenue.

You will shape strategy and execute the team’s segment, aligning cross-functional partners to optimize the customer journey. You will recruit, mentor and develop a world-class CS team and build scalable processes, tools and metrics to ensure exceptional customer