Enterprise Onboarding Lead - Customer Success

Pearson; Richmond (VA); On-site; USD 80,000 - 95,000; Full time

Job summary

A global education technology company is seeking an Advanced Specialist in Customer Success to manage onboarding for Enterprise-level customers, focusing initially on Credly. The role requires strong project management and communication skills. Responsibilities include developing onboarding plans, leading key meetings, and coordinating with cross-functional teams to ensure customer success. This position offers a compensation range of $80,000 to $95,000 and eligibility for an annual incentive program.

Qualifications

• 3+ years in Customer Onboarding, Implementation, or Project Management.
• Experience with complex Enterprise-level onboarding.
• Ability to align product usage with business outcomes.

Responsibilities

• Own the onboarding experience for new Enterprise customers.
• Translate objectives into structured onboarding plans.
• Lead meetings to ensure accountability and clarity.
• Monitor onboarding KPIs to drive corrective action.

Skills

Project Management

Executive communication

Stakeholder management

Customer onboarding

Tools

Salesforce

CRM platforms

Job description

A global education technology company is seeking an Advanced Specialist in Customer Success to manage onboarding for Enterprise-level customers, focusing initially on Credly. The role requires strong project management and communication skills. Responsibilities include developing onboarding plans, leading key meetings, and coordinating with cross-functional teams to ensure customer success. This position offers a compensation range of $80,000 to $95,000 and eligibility for an annual incentive program.