Enterprise Onboarding Lead - Customer Success

Pearson; Indianapolis (IN); On-site; USD 80,000 - 95,000; Full time

Job summary

A global education leader seeks an Advanced Specialist in Customer Success to manage onboarding for new enterprise clients. This role requires strong project management, effective communication, and a track record of successful onboarding strategies. You will guide clients through complex implementations, translating business goals into actionable plans and ensuring alignment across multiple stakeholders. The position offers a salary range of $80,000 to $95,000 and is based in Indianapolis, Indiana.

Qualifications

• 3+ years of experience in Customer Onboarding, Implementation, or Project Management.
• Experience leading complex Enterprise-level onboarding engagements.
• Ability to manage multiple implementations simultaneously.

Responsibilities

• Own the end-to-end onboarding experience for new customers.
• Translate customer business objectives into structured onboarding plans.
• Lead kickoff meetings and checkpoints for clarity and accountability.
• Monitor product usage and onboarding KPIs to identify risks.

Skills

Project Management

Executive-ready communication

Organizational skills

Complex problem-solving

Tools

Salesforce

Catalyst

Job description

A global education leader seeks an Advanced Specialist in Customer Success to manage onboarding for new enterprise clients. This role requires strong project management, effective communication, and a track record of successful onboarding strategies. You will guide clients through complex implementations, translating business goals into actionable plans and ensuring alignment across multiple stakeholders. The position offers a salary range of $80,000 to $95,000 and is based in Indianapolis, Indiana.