Strategic National Accounts Advocate

Lennox International; Des Moines (IA); On-site; USD 58,000 - 76,000; Full time

Benefits offered by this job

Tuition reimbursement

Medical Insurance

Dental Insurance

Vision Insurance

401(k) retirement plan

Short-term disability insurance

Birthing leave (8 weeks)

Paid bonding leave (2 weeks)

Life and long-term disability

Paid time off

Paid holidays

Floating holidays

Job summary

Lennox International in Des Moines, IA seeks an Enterprise National Account Advocate (NAA) to support strategic National Account customers both onsite and remotely. You will own onboarding, manage orders, inventory, warranties, and disputes, and coordinate training with internal teams.

The role emphasizes relationship management, process improvements, and ensuring SLA commitments across multiple departments. Travel up to 50% with a company vehicle provided.

Qualifications

• Associate's Degree required; Bachelor\'s Degree preferred.
• 2+ years of customer service, account management, branch operations, implementation, sales support, or related experience.
• Experience supporting National Accounts, onboarding, implementation projects, or complex customer environments preferred.

Responsibilities

• Serve as a primary point of contact for assigned National Account customers, providing professional support through in-person interactions, phone, and email communications.
• Coordinate customer onboarding activities to ensure successful implementation and adoption of National Account programs.
• Manage customer orders, inventory inquiries, warranty claims, returns, and dispute resolution requests.
• Proactively identify and resolve customer issues, escalating concerns appropriately to ensure timely and effective resolution.
• Provide deployment and implementation support for new customer programs, products, and initiatives.
• Coordinate and facilitate operational, sales, and technical training for customers and internal stakeholders.
• Develop and maintain strong relationships with customers, branch operations, sales teams, customer care, and supply chain partners.
• Collaborate with internal teams to ensure customer expectations, service level commitments, and implementation milestones are achieved.
• Monitor account activity and implementation progress to ensure execution quality and customer satisfaction.
• Support process improvements and identify opportunities to enhance the customer experience and operational efficiency.
• Maintain accurate records and documentation related to customer interactions, account activity, and program implementation.

Skills

Customer service

Account management

Branch operations

Implementation projects

Sales support

National Accounts

Onboarding

Relationship management

Communication skills

Cross-functional collaboration

Education

Associate's Degree

Bachelor's Degree preferred

Tools

MS Office

CRM systems

Inventory management systems

Job description

Lennox International in Des Moines, IA seeks an Enterprise National Account Advocate (NAA) to support strategic National Account customers both onsite and remotely. You will own onboarding, manage orders, inventory, warranties, and disputes, and coordinate training with internal teams.

The role emphasizes relationship management, process improvements, and ensuring SLA commitments across multiple departments. Travel up to 50% with a company vehicle provided.