Enterprise Merchant Success Architect (Remote)

ShipBob, Inc.; Louisiana; Remote; USD 81,000 - 135,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Parental leave

Holidays & PTO

Sick leave

Wellness days

401K match

Comprehensive benefits

Instagram presence

Job summary

ShipBob is seeking a Senior Merchant Success Manager to deliver a world-class experience for enterprise and strategic merchants. You will align with complex middle-market clients expanding into new markets and drive executive-level engagements to build trusted partnerships.

You’ll collaborate with internal stakeholders, review business performance, and guide proactive account planning to drive growth. This role reports to the Manager, Merchant Success and embraces a high-performance culture.

Qualifications

• 4 - 6 years of experience in sales and merchant services in a related industry.
• Business Review experience with internal and external stakeholders.
• Ability to manage and foster a positive team culture.
• Demonstrated ability to build consultative and executive-level customer relationships.
• Strong negotiation experience.
• Advanced written and verbal communication skills.
• Desire to work in a fast-paced environment.
• Advanced experience in Microsoft Office Suite.

Responsibilities

• Work closely with internal stakeholders and team leads to continuously improve the merchant experience.
• Increase the average performance and KPIs of your customers’ to ensure a world-class customer experience.
• Coach team members to enhance performance to middle market, complex merchants.
• Analyze your merchants’ supply chain performance and identify opportunities or risks to help advise proactive countermeasures.
• Conduct business reviews and track merchant growth within ShipBob and identify areas for further expansion.
• Grow and maintain transparent and strategic relationships at all levels within your merchants.
• Additional duties and responsibilities as needed.

Skills

Executive relationships

Sales experience

Merchant services

Conflict resolution

Negotiation

Communication

MS Office

Tools

Microsoft Office Suite

Job description

ShipBob is seeking a Senior Merchant Success Manager to deliver a world-class experience for enterprise and strategic merchants. You will align with complex middle-market clients expanding into new markets and drive executive-level engagements to build trusted partnerships.

You’ll collaborate with internal stakeholders, review business performance, and guide proactive account planning to drive growth. This role reports to the Manager, Merchant Success and embraces a high-performance culture.