Enterprise M&E Studio Lead

American Express Global Business Travel; Austin (TX); On-site; USD 82,000 - 152,000; Full time

Benefits offered by this job

Flexible benefits

Travel perks

Learning platform access

Inclusion groups

Job summary

American Express Global Business Travel in the United States is seeking a Studio Operations Manager to lead a dedicated Experience Studio team for a major enterprise client. You will own staffing, quality, reporting, and vendor coordination across the program calendar, and serve as the daily client contact on performance and decisions.

The role requires over a decade in corporate meetings and events with strong leadership of large teams, proficiency in Cvent, and experience managing a client SOW

Qualifications

• Ten or more years in corporate meetings and events, with at least five years leading a dedicated client team.
• Direct leadership of ten or more planners working inside a client's systems, including senior managers and functional specialists.
• Experience running delivery under a client statement of work, including service levels, scope control, staffing changes, and business reviews with senior client leaders.

Responsibilities

• Lead the dedicated account team, including a Senior Event Producer, a Senior Sourcing Manager, Senior Event Managers, Event Managers, Attendee Experience Coordinators, and a trade show team, with direct responsibility for hiring, assignments, performance, development, and coverage across the program calendar.
• Serve as the daily contact for the client's event leadership, so they always know how the portfolio is performing, where the risks sit, and which decisions are waiting on them.
• Own delivery against the statement of work: service levels, scope, and the quality of every program the team touches.
• Run resourcing across the full calendar, matching people to programs, balancing concurrent workloads, bringing in peak support from the wider Experience Studio, and recommending staffing changes as the client's needs evolve.
• Own the governance rhythm with Account Management, including monthly reviews and the 90 day and six month reviews, with performance, volume, and savings data the client can act on.
• Own account reporting, including the event by event activity and cost reporting the client uses to allocate spend across its business units.
• Set the quality standard for each function and audit against it: sourcing contracts and documented savings, budgets and reconciliations, registration builds, planning files, and onsite delivery.
• Take every escalation the program leads cannot close, whether supplier, budget, or stakeholder, and bring the client a resolution or a recommendation, onsite at flagship programs when needed, with the travel that comes with it.
• Establish how the team works inside the client's environment: onboarding onto client systems, including its Cvent instance, clean handoffs between sourcing, planning, attendee experience, and onsite, and the data, privacy, and brand standards everyone is held to.
• Partner with the Head of Event Operations on account planning, scope management, staffing forecasts, and change requests, and raise scope creep, risk, and resourcing gaps early with a recommendation attached.

Skills

Client leadership

Team leadership

Cvent proficiency

Budget management

Event operations

Reporting

Vendor management

Education

CMP/CMM preferred

Tools

Cvent

Job description

American Express Global Business Travel in the United States is seeking a Studio Operations Manager to lead a dedicated Experience Studio team for a major enterprise client. You will own staffing, quality, reporting, and vendor coordination across the program calendar, and serve as the daily client contact on performance and decisions.

The role requires over a decade in corporate meetings and events with strong leadership of large teams, proficiency in Cvent, and experience managing a client SOW