Enterprise Logistics Account Lead - Growth & Strategy

Langham Logistics; Whitestown (IN); On-site; USD 110,000 - 160,000; Full time

Job summary

Langham Logistics is seeking an experienced Strategic Account Manager to lead and grow relationships with our top enterprise clients. You will own the end-to-end client journey—from onboarding and operational implementation to long-term account retention, organic revenue growth, and service expansion across our specialized cold-chain warehousing and freight networks.

Working cross-functionally with operations, IT, engineering, and executive leadership, you will act as the strategic advocate for

Qualifications

• Bachelor’s Degree in Business, Supply Chain, Sales/Marketing, or related discipline.
• 5–10+ years of dedicated account management, client retention, and team leadership experience within supply chain, logistics, or transportation operations.
• Familiarity with warehousing, transportation management (domestic and international/air freight), and regulated life sciences/cold-chain logistics.
• Demonstrated success growing existing accounts, negotiating contract scope changes, and presenting to executive-level decision-makers.
• Analytical capability with KPI dashboards and translating complex logistics data into executive summaries.

Responsibilities

• Build and maintain multi-threaded relationships with key client stakeholders.
• Own client onboarding and service integration with technical, IT, and operations teams.
• Maintain mastery of customer contracts; ensure accurate weekly and monthly invoicing, driving EBITDA and Net Revenue Retention (NRR).
• Facilitate weekly KPI reporting, monthly operational check-ins, and Quarterly Business Reviews with data-driven insights.
• Identify organic expansion opportunities across domestic transportation, international air freight, and cold-chain warehousing.
• Gather actionable client feedback to drive internal innovation and resolve bottlenecks.
• Provide guidance and mentorship to Strategic Account Representatives to ensure SLA excellence.
• Travel to client sites and work from Langham or client locations as needed.

Skills

Relationship Management

KPI dashboards

Data analysis

CRM experience

Cross-functional collaboration

Education

Bachelor's Degree

Tools

Microsoft Office 365

CRM platforms

SharePoint

Project planning tools

Job description

Langham Logistics is seeking an experienced Strategic Account Manager to lead and grow relationships with our top enterprise clients. You will own the end-to-end client journey—from onboarding and operational implementation to long-term account retention, organic revenue growth, and service expansion across our specialized cold-chain warehousing and freight networks.

Working cross-functionally with operations, IT, engineering, and executive leadership, you will act as the strategic advocate for