Strategic Operations Account Lead

Weber Logistics; Moreno Valley (CA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

On-site role

Job summary

Weber Logistics seeks an Operations Account Manager to lead a single warehousing and fulfillment customer account. You will own the end-to-end relationship, from onboarding through service delivery, billing accuracy, and financial reconciliation, partnering with DC leadership for flawless execution.

You will act as the primary contact, manage communications, review service performance, and protect profitability while driving continuous improvement and customer satisfaction.

Qualifications

• Minimum five years of warehouse, distribution, 3PL, or logistics operations experience, including customer service or account management.
• Bachelor's degree preferred, or equivalent warehouse or 3PL operations experience.
• Demonstrated ability to build and maintain a strong customer relationship with exceptional service.
• Strong understanding of warehouse operations and billing processes.
• Excellent verbal and written communication; ability to analyze issues and prioritize in a fast-paced environment.

Responsibilities

• Serve as the single point of accountability for the customer relationship from onboarding to financial completion.
• Partner with DC leadership to plan for customer needs, inbound/outbound, inventory accuracy, and service levels.
• Lead regular operational reviews, report KPIs, and align with SLAs and procedures.
• Validate billing, ensure accessorial charges are correct, and monitor profitability and space utilization.
• Coordinate across departments to ensure seamless service delivery and issue resolution.

Skills

Customer relationship

Communication

Analytical skills

Problem solving

Time management

Education

Bachelor's degree

Tools

Warehouse Management System

Microsoft Excel

RF scanning

Job description

Weber Logistics seeks an Operations Account Manager to lead a single warehousing and fulfillment customer account. You will own the end-to-end relationship, from onboarding through service delivery, billing accuracy, and financial reconciliation, partnering with DC leadership for flawless execution.

You will act as the primary contact, manage communications, review service performance, and protect profitability while driving continuous improvement and customer satisfaction.