Enterprise Learning Program Lead - Customer Experience

Accenture PLC; Colorado Springs (CO); Sur place; USD 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision

401(k) plan

Bonus opportunities

Paid holidays

Paid time off

Résumé du poste

Accenture LearnVantage is seeking an experienced Project/Program Manager to lead client upskilling and reskilling programs. You will coordinate Sales, Courseware Development, Technology, Operations Delivery, and client stakeholders from planning through completion.

You will serve as the operational lead for private instructor-led deliveries, partnering with the sales lead and with Operations Delivery to ensure every delivery item is completed.

Qualifications

• Minimum of 4 years of project and program management experience.
• Minimum of 2 years in ed tech, enterprise learning, or learning operations.
• Bachelor's degree or equivalent (minimum 12 years) work experience; if Associate Degree, minimum 6 years work experience.
• PMP certification.
• Familiarity with cloud, AI, data, or programming topics to speak credibly with client technical stakeholders.
• Experience with project management tools and a track record of using them.
• Familiarity with online learning platforms, LMS systems, or enterprise training programs.
• Sees patterns behind repeated problems and helps fix them at the process level.

Responsabilités

• Lead assigned client upskilling and reskilling programs, coordinating Sales, Courseware Development, Technology, Operations Delivery, and client stakeholders from planning through completion.
• Serve as the operational lead for private instructor-led deliveries for clients, partnering with the account's sales lead on client requirements and with Operations Delivery and other teams to ensure delivery items are completed.
• Plan and implement delivery for deals that combine instructor-led training, on-demand learning, accelerators, and other offerings, sequencing components for a cohesive client experience.
• Build and maintain trusted relationships with client program owners and sponsors with Customer Success Managers, ensuring collaboration with a consistent delivery partner.
• Own program reporting for clients, covering progress, learner engagement and completion, risks, and next steps.
• Track commitments against delivery, surface risk early, and manage escalations.
• Drive process improvement and standards for private instructor-led deliveries and programs, turning recurring client feedback into repeatable playbooks.

Connaissances

Project management

Ed tech experience

PMP certification

Technical familiarity

PM tools

LMS familiarity

Formation

Bachelor's degree or equivalent

Outils

LMS platforms

Description du poste

Accenture LearnVantage is seeking an experienced Project/Program Manager to lead client upskilling and reskilling programs. You will coordinate Sales, Courseware Development, Technology, Operations Delivery, and client stakeholders from planning through completion.

You will serve as the operational lead for private instructor-led deliveries, partnering with the sales lead and with Operations Delivery to ensure every delivery item is completed.