Enterprise Learning Experience Leader

Accenture PLC; New Jersey; On-site; USD 68,000 - 155,000; Full time

Job summary

Accenture LearnVantage seeks an experienced Customer Experience Manager to lead enterprise client upskilling and reskilling programs. You will coordinate with Sales, Courseware Development, Technology, and Operations Delivery to ensure smooth delivery from kickoff to completion.

You will act as the operational lead for private instructor-led deliveries, align with client requirements, and drive cohesive programs across instructor-led, on-demand, accelerators, and blended offerings.

Qualifications

• 4+ years of project and program management experience.
• 2+ years in ed tech, enterprise learning, or learning operations.
• Bachelor's degree or equivalent (minimum 12 years) work experience.

Responsibilities

• Lead assigned client upskilling and reskilling programs, coordinating Sales, Courseware Development, Technology, Operations Delivery, and client stakeholders from planning through completion.
• Serve as the operational lead for private instructor-led deliveries for clients, partnering with the account's sales lead on client requirements and with Operations Delivery and other teams to ensure delivery items are completed.
• Plan and implement delivery for deals that combine instructor-led training, on-demand learning, accelerators, and other offerings, sequencing components for a cohesive program.
• Participate in meetings with clients to provide a clear viewpoint on design, delivery options, and tradeoffs.
• Build and maintain trusted relationships with client program owners and sponsors in partnership with Customer Success Managers.
• Translate client needs into internal requirements, plans, and decisions for the delivery team.
• Own program reporting for clients, covering progress, learner engagement and completion, risks, and next steps.
• Track commitments against delivery, surface risk early, and manage escalations.
• Drive process improvement and standards for private instructor-led deliveries and programs.

Skills

Client communication

Stakeholder management

Delivery leadership

AI tooling familiarity

Problem solving

Education

Bachelor's degree or equivalent

Tools

Project management tools

LMS platforms

Analytics / reporting tools

Job description

Accenture LearnVantage seeks an experienced Customer Experience Manager to lead enterprise client upskilling and reskilling programs. You will coordinate with Sales, Courseware Development, Technology, and Operations Delivery to ensure smooth delivery from kickoff to completion.

You will act as the operational lead for private instructor-led deliveries, align with client requirements, and drive cohesive programs across instructor-led, on-demand, accelerators, and blended offerings.