Enterprise Learning Experience Lead

Accenture PLC; Yorktown (VA); On-site; USD 90,000 - 120,000; Full time

Job summary

Accenture LearnVantage in the United States seeks a Customer Experience Manager to lead enterprise client upskilling and reskilling programs. You will coordinate Sales, Courseware Development, Technology, Operations Delivery, and client stakeholders from planning through completion, delivering cohesive learning solutions across instructor-led, on-demand, accelerators, and other offerings.

You will build trusted relationships with client program owners and sponsors, own program reporting, manage

Qualifications

• Minimum of 4 years of project and program management experience
• Minimum of 2 years of experience working in ed tech, enterprise learning, or learning operations
• Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate Degree, must have minimum 6 years work experience)
• PMP certification
• Familiarity with technical subject areas such as cloud, AI, data, or programming, enough to speak credibly with client technical stakeholders.
• Experience with project management tools and a track record of using them.
• Familiarity with online learning platforms, LMS systems, or enterprise training programs.
• Sees patterns behind repeated problems and helps fix them at the process level.

Responsibilities

• Lead assigned client upskilling and reskilling programs, coordinating Sales, Courseware Development, Technology, Operations Delivery, and client stakeholders from planning through completion.
• Serve as the operational lead for private instructor-led deliveries for clients, partnering with the account's sales lead on client requirements and with Operations Delivery and other teams to make sure every delivery item is completed.
• Plan and implement delivery for deals that combine instructor-led training, on-demand learning, accelerators, and other offerings, sequencing each component so the client experiences one cohesive program that addresses their needs.
• Build and maintain trusted relationships with client program owners and sponsors in partnership with Customer Success Managers, so clients collaborate with a consistent, knowledgeable delivery partner.
• Own program reporting for clients, covering progress, learner engagement and completion, risks, and next steps.
• Track commitments against delivery, surface risk early, and manage escalations.
• Drive process improvement and standards for private instructor-led deliveries and programs, turning recurring client feedback into repeatable playbooks.

Job description

Accenture LearnVantage in the United States seeks a Customer Experience Manager to lead enterprise client upskilling and reskilling programs. You will coordinate Sales, Courseware Development, Technology, Operations Delivery, and client stakeholders from planning through completion, delivering cohesive learning solutions across instructor-led, on-demand, accelerators, and other offerings.

You will build trusted relationships with client program owners and sponsors, own program reporting, manage