Enterprise Learning Delivery Lead

Accenture PLC; Maryland City (MD); Remote; USD 85,000 - 125,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Long-term disability

401(k)

Bonus opportunities

Paid holidays

Paid time off

Job summary

Accenture LearnVantage seeks a results-driven Customer Experience Manager to lead enterprise client upskilling and reskilling programs. You will coordinate Sales, Courseware Development, Technology, and Operations Delivery from planning through completion, ensuring seamless delivery for diverse learning offerings.

You will own client reporting, manage risks, and drive process improvements while collaborating with client stakeholders and internal teams to deliver measurable impact.

Qualifications

• Minimum 4 years of project and program management experience.
• Minimum 2 years of experience in ed tech, enterprise learning, or learning operations.
• Bachelor's degree or equivalent work experience; PMP preferred.

Responsibilities

• Lead assigned client upskilling and reskilling programs, coordinating Sales, Courseware Development, Technology, Operations Delivery, and client stakeholders from planning through completion.
• Serve as the operational lead for private instructor-led deliveries for clients, partnering with the account's sales lead and Operations Delivery to ensure delivery items are completed.
• Plan and implement delivery for deals combining instructor-led training, on-demand learning, accelerators, and other offerings, creating a cohesive program.
• Own program reporting for clients, covering progress, learner engagement, risks, and next steps.
• Track commitments, surface risk early, and manage escalations; drive process improvements and playbooks.

Skills

Project management

Program management

EdTech/learning ops

Stakeholder management

LMS familiarity

Education

Bachelor's degree or equivalent (min 12 yrs) work experience

PMP certification

Tools

LMS platforms

Online learning platforms

Job description

Accenture LearnVantage seeks a results-driven Customer Experience Manager to lead enterprise client upskilling and reskilling programs. You will coordinate Sales, Courseware Development, Technology, and Operations Delivery from planning through completion, ensuring seamless delivery for diverse learning offerings.

You will own client reporting, manage risks, and drive process improvements while collaborating with client stakeholders and internal teams to deliver measurable impact.