Enterprise Learning Experience Lead

Accenture PLC; Sacramento (CA); On-site; USD 70,000 - 155,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan

Bonus opportunities

Paid holidays

Paid time off

Job summary

Accenture LearnVantage is seeking a Customer Experience Manager to lead enterprise client upskilling and reskilling programs. You will coordinate with Sales, Courseware Development, Technology, and Operations Delivery to ensure successful delivery from kickoff through completion.

The role requires strong stakeholder management, client communication, and delivery leadership, with a focus on private instructor-led deliveries and blended offerings.

Qualifications

• 4+ years of project and program management experience.
• 2+ years of experience in ed tech, enterprise learning, or learning operations.
• Bachelor's degree or equivalent (minimum 12 years) work experience.

Responsibilities

• Lead assigned client upskilling and reskilling programs, coordinating Sales, Courseware Development, Technology, Operations Delivery, and client stakeholders from planning through completion.
• Serve as the operational lead for private instructor-led deliveries for clients, partnering with the account's sales lead on client requirements and with Operations Delivery and other teams to ensure delivery items are completed.
• Plan and implement delivery for deals that combine instructor-led training, on-demand learning, accelerators, and other offerings, sequencing components for a cohesive program.
• Participate in meetings with clients to present project design, delivery options, and tradeoffs.
• Build and maintain trusted relationships with client program owners and sponsors with Customer Success Managers.
• Translate client needs into internal requirements, plans, and decisions for the delivery team.
• Own program reporting for clients, covering progress, learner engagement, risks, and next steps.
• Track commitments, surface risk early, and manage escalations.
• Drive process improvement and standardization for private instructor-led deliveries.

Skills

Stakeholder management

Client communication

Delivery leadership

Risk management

Cross-functional collaboration

Education

Bachelor's degree

Tools

PM tools

LMS platforms

Job description

Accenture LearnVantage is seeking a Customer Experience Manager to lead enterprise client upskilling and reskilling programs. You will coordinate with Sales, Courseware Development, Technology, and Operations Delivery to ensure successful delivery from kickoff through completion.

The role requires strong stakeholder management, client communication, and delivery leadership, with a focus on private instructor-led deliveries and blended offerings.