Enterprise Learning Programs Delivery Lead

Accenture PLC; Washington (District of Columbia); On-site; USD 90,000 - 120,000; Full time

Job summary

Accenture LearnVantage is seeking a Customer Experience Manager to lead client upskilling and reskilling programs, coordinating Sales, Courseware Development, Technology and Operations Delivery from planning through completion.

You will build trusted client relationships, own program reporting, and drive process improvements across instructor-led, on-demand, and accelerator offerings. A PMP and ed-tech experience are highly valued.

Qualifications

• Minimum 4 years of project and program management experience.
• Minimum 2 years of experience working in ed tech, enterprise learning, or learning operations.
• Bachelor's degree or equivalent (minimum 12 years) work experience; if Associate Degree, minimum 6 years.
• PMP certification.
• Familiarity with cloud, AI, data, or programming enough to speak credibly with client technical stakeholders.
• Experience with project management tools and a track record of using them.
• Familiarity with online learning platforms, LMS systems, or enterprise training programs.
• Sees patterns behind repeated problems and helps fix them at the process level.

Responsibilities

• Serve as the operational lead for client deliveries, coordinating with Sales, Courseware Development, Technology, and Operations Delivery.
• Plan and implement delivery for deals combining instructor-led, on-demand, accelerators, and other offerings.
• Build and maintain trusted client relationships with program owners and sponsors.
• Own program reporting covering progress, learner engagement, completion, risks, and next steps.
• Track commitments, surface risk early, and manage escalations.
• Drive process improvement and standardization for private instructor-led deliveries.

Skills

Project management

Program management

Stakeholder management

LMS familiarity

PMP certification

Education

Bachelor's degree or equivalent (12 years) work experience

PMP certification

Tools

Project management tools

LMS platforms

Client engagement tools

Job description

Accenture LearnVantage is seeking a Customer Experience Manager to lead client upskilling and reskilling programs, coordinating Sales, Courseware Development, Technology and Operations Delivery from planning through completion.

You will build trusted client relationships, own program reporting, and drive process improvements across instructor-led, on-demand, and accelerator offerings. A PMP and ed-tech experience are highly valued.