Enterprise Learning Experience Manager

Accenture PLC; Detroit (MI); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

401(k) plan

Bonus opportunities

Paid holidays

Paid time off

Medical/dental/vision insurance

Job summary

Accenture LearnVantage is seeking a Customer Experience Manager to lead enterprise client upskilling programs and coordinate across Sales, Courseware Development, Technology, and Operations Delivery. You will act as the central operational lead for multiple delivery models, ensuring cohesive, high-quality program experiences from kickoff through completion.

You will translate client requirements into actionable plans, manage risks and reporting, and drive improvements across instructor-led,

Qualifications

• Minimum of 4 years of project and program management experience.
• Minimum of 2 years of experience in ed tech, enterprise learning, or learning operations.
• Bachelor's degree or equivalent (minimum 12 years) work experience.

Responsibilities

• Lead assigned client upskilling and reskilling programs from planning through completion.
• Serve as the operational lead for private instructor-led deliveries with cross-functional teams.
• Plan and implement delivery for blended deals, ensuring cohesive client experience.
• Participate in meetings with clients to discuss design options and tradeoffs.
• Build trusted relationships with client program owners and sponsors.
• Translate client needs into internal requirements for the delivery team.
• Own program reporting on progress, engagement, risks, and next steps.
• Track commitments, surface risk early, and manage escalations.
• Drive process improvements and standardize delivery playbooks.

Skills

Client communication

Delivery to stakeholders

AI tooling

Program management

Cross-functional collaboration

Education

Bachelor's degree or equivalent (minimum 12 years) work experience

Tools

Project management tools

LMS platforms

Online learning platforms

Job description

Accenture LearnVantage is seeking a Customer Experience Manager to lead enterprise client upskilling programs and coordinate across Sales, Courseware Development, Technology, and Operations Delivery. You will act as the central operational lead for multiple delivery models, ensuring cohesive, high-quality program experiences from kickoff through completion.

You will translate client requirements into actionable plans, manage risks and reporting, and drive improvements across instructor-led,