Enterprise Learning Experience Lead

Accenture PLC; Kirkland (WA); On-site; USD 80,000 - 142,000; Full time

Job summary

Accenture LearnVantage is seeking a Customer Experience Manager to serve as the operational lead for enterprise learning programs. You will coordinate with Sales, Courseware Development, Technology, and Operations Delivery to design, plan, and execute upskilling and reskilling engagements for large clients across instructor-led, on-demand, accelerators, and blended offerings.

You will translate client needs into clear internal requirements, manage risks, track progress, and build trusted

Qualifications

• Minimum of 4 years of project and program management experience.
• Minimum of 2 years of experience in ed tech, enterprise learning, or learning operations.
• Bachelor's degree or equivalent work experience (minimum 12 years). (If Associate Degree, minimum 6 years work experience)

Responsibilities

• Lead assigned client upskilling and reskilling programs, coordinating Sales, Courseware Development, Technology, Operations Delivery, and client stakeholders from planning through completion.
• Serve as the operational lead for private instructor-led deliveries for clients, partnering with the account's sales lead on client requirements and with Operations Delivery and other teams to ensure delivery items are completed.
• Plan and implement delivery for deals blending instructor-led, on-demand, accelerators, and other offerings, sequencing components for a cohesive program.
• Participate in meetings with clients to provide a clear point of view on program design and tradeoffs.
• Build trusted relationships with client program owners and sponsors in partnership with Customer Success Managers.
• Translate client needs into clear internal requirements, plans, and decisions for the delivery team.
• Own program reporting for clients, covering progress, learner engagement and completion, risks, and next steps.
• Track commitments, surface risk early, and manage escalations.
• Drive process improvements and standardization for private instructor-led deliveries and programs.

Skills

Project management

Client stakeholder management

Delivery coordination

Ed tech experience

Communication with clients

AI tooling

Education

Bachelor's degree or equivalent

PMP certification

Tools

Project management tools

LMS platforms

AI tooling

Job description

Accenture LearnVantage is seeking a Customer Experience Manager to serve as the operational lead for enterprise learning programs. You will coordinate with Sales, Courseware Development, Technology, and Operations Delivery to design, plan, and execute upskilling and reskilling engagements for large clients across instructor-led, on-demand, accelerators, and blended offerings.

You will translate client needs into clear internal requirements, manage risks, track progress, and build trusted