Enterprise Learning Experience Manager

Accenture PLC; City of Albany (NY); On-site; USD 66,000 - 155,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Bonus opportunities

Paid holidays

Paid time off

Job summary

Accenture LearnVantage seeks a Customer Experience Manager to serve as the internal operational lead for enterprise client programs, coordinating cross-functional teams from planning through delivery. You will oversee upskilling/reskilling initiatives, private instructor‑led delivery, and blended offerings to ensure a cohesive client experience.

Responsibilities include planning, client meetings, relationship building with program sponsors, and turning client needs into actionable internal

Qualifications

• Minimum of 4 years of project and program management experience.
• Minimum of 2 years of experience working in ed tech, enterprise learning, or learning operations.
• Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate Degree, must have minimum 6 years work experience)

Responsibilities

• Lead assigned client upskilling and reskilling programs, coordinating Sales, Courseware Development, Technology, Operations Delivery, and client stakeholders from planning through completion.
• Serve as the operational lead for private instructor‑led deliveries for clients, partnering with the account's sales lead on client requirements and with Operations Delivery and other teams to make sure every delivery item is completed.
• Plan and implement delivery for deals that combine instructor‑led training, on‑demand learning, accelerators, and other offerings, sequencing each component so the client experiences one cohesive program that addresses their needs.
• Participate in meetings with clients to bring a clear point of view on program design, delivery options, and tradeoffs.
• Build and maintain trusted relationships with client program owners and sponsors in partnership with Customer Success Managers, so clients collaborate with a consistent, knowledgeable delivery partner.
• Translate what clients need into clear internal requirements, plans, and decisions for the delivery team.
• Own program reporting for clients, covering progress, learner engagement and completion, risks, and next steps.
• Track commitments against delivery, surface risk early, and manage escalations.
• Drive process improvement and standards for private instructor‑led deliveries and programs, turning recurring client feedback into repeatable playbooks.

Skills

Project management

Ed tech

Cloud/AI familiarity

LMS platforms

Education

Bachelor's degree or equivalent

PMP certification

Tools

PM tools

Job description

Accenture LearnVantage seeks a Customer Experience Manager to serve as the internal operational lead for enterprise client programs, coordinating cross-functional teams from planning through delivery. You will oversee upskilling/reskilling initiatives, private instructor‑led delivery, and blended offerings to ensure a cohesive client experience.

Responsibilities include planning, client meetings, relationship building with program sponsors, and turning client needs into actionable internal