Enterprise Learning Delivery Manager

Accenture PLC; Minnesota; On-site; USD 90,000 - 140,000; Full time

Job summary

Accenture LearnVantage is seeking a Customer Experience Manager to lead enterprise client upskilling and reskilling programs, coordinating Sales, Courseware Development, Technology, Operations Delivery, and client stakeholders from planning through completion.

You will act as the operational lead for private instructor-led deliveries, design cohesive delivery plans, build trusted relationships with client sponsors, and own program reporting and risk management.

Qualifications

• Minimum of 4 years of project and program management experience.
• Minimum of 2 years of experience working in ed tech, enterprise learning, or learning operations.
• Bachelor's degree or equivalent (minimum 12 years) work experience.

Responsibilities

• Lead assigned client upskilling and reskilling programs, coordinating Sales, Courseware Development, Technology, Operations Delivery, and client stakeholders from planning through completion.
• Serve as the operational lead for private instructor-led deliveries for clients, partnering with the account's sales lead on client requirements and with Operations Delivery and other teams to make sure every delivery item is completed.
• Plan and implement delivery for deals that combine instructor-led training, on-demand learning, accelerators, and other offerings, sequencing each component so the client experiences one cohesive program that addresses their needs.
• Build and maintain trusted relationships with client program owners and sponsors in partnership with Customer Success Managers, so clients collaborate with a consistent, knowledgeable delivery partner.
• Own program reporting for clients, covering progress, learner engagement and completion, risks, and next steps.
• Track commitments against delivery, surface risk early, and manage escalations.
• Drive process improvement and standards for private instructor-led deliveries and programs, turning recurring client feedback into repeatable playbooks.

Skills

Project management

Ed tech / learning operations

PMP certification

Client/stakeholder management

LMS familiarity

PM tools experience

Cloud / AI knowledge

Education

Bachelor's degree or equivalent experience

Tools

PM software/tools

LMS systems

Job description

Accenture LearnVantage is seeking a Customer Experience Manager to lead enterprise client upskilling and reskilling programs, coordinating Sales, Courseware Development, Technology, Operations Delivery, and client stakeholders from planning through completion.

You will act as the operational lead for private instructor-led deliveries, design cohesive delivery plans, build trusted relationships with client sponsors, and own program reporting and risk management.