Enterprise Learning Experience Lead

Accenture PLC; Houston (TX); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) plan

Paid time off

Job summary

Accenture LearnVantage seeks an experienced Customer Experience Manager to act as the central operational lead for enterprise client programs. You will coordinate Sales, Courseware Development, Technology, and Operations Delivery from planning through completion, ensuring cohesive, high-quality delivery across instructor-led, on-demand, accelerators, and blended offerings.

You will translate client needs into internal plans, own program reporting, and drive process improvements to reduce risk

Qualifications

• Minimum of 4 years of project and program management experience.
• Minimum of 2 years of experience working in ed tech, enterprise learning, or learning operations.
• Bachelor's degree or equivalent (minimum 12 years) work experience.

Responsibilities

• Lead assigned client upskilling and reskilling programs, coordinating Sales, Courseware Development, Technology, Operations Delivery, and client stakeholders from planning through completion.
• Serve as the operational lead for private instructor-led deliveries for clients, partnering with the account's sales lead on client requirements and with Operations Delivery and other teams to ensure delivery items are completed.
• Plan and implement delivery for deals that combine instructor-led training, on-demand learning, accelerators, and other offerings, sequencing components for a cohesive program.
• Participate in meetings with clients to provide a clear point of view on program design, delivery options, and tradeoffs.
• Build and maintain trusted relationships with client program owners and sponsors in partnership with Customer Success Managers.
• Translate client needs into clear internal requirements, plans, and decisions for the delivery team.
• Own program reporting for clients, covering progress, learner engagement and completion, risks, and next steps.
• Track commitments against delivery, surface risk early, and manage escalations.
• Drive process improvement and standards for private instructor-led deliveries and programs.

Skills

Project management

Program management

Ed tech

Stakeholder management

Client communication

PMP certification

AI tooling

Education

Bachelor's degree or equivalent

Tools

Project management tools

LMS platforms

Job description

Accenture LearnVantage seeks an experienced Customer Experience Manager to act as the central operational lead for enterprise client programs. You will coordinate Sales, Courseware Development, Technology, and Operations Delivery from planning through completion, ensuring cohesive, high-quality delivery across instructor-led, on-demand, accelerators, and blended offerings.

You will translate client needs into internal plans, own program reporting, and drive process improvements to reduce risk