Customer Experience Lead, Enterprise Learning Programs

Accenture PLC; Boston (MA); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Bonus opportunities

Paid holidays

Paid time off

Job summary

Accenture LearnVantage is seeking a Customer Experience Manager to lead client upskilling and reskilling programs. You will coordinate with Sales, Courseware Development, Technology, and Operations Delivery, ensuring each delivery meets client requirements from planning through completion.

You will serve as the operational lead for private instructor-led deliveries, plan blended offerings, and build trusted client relationships.

Qualifications

• Minimum of 4 years of project and program management experience.
• Minimum of 2 years in ed tech, enterprise learning, or learning operations.
• Bachelor's degree or equivalent (minimum 12 years) work experience.
• PMP certification.
• Familiarity with cloud, AI, data, or programming to speak credibly with client technical stakeholders.
• Experience with project management tools and a track record of using them.
• Familiarity with online learning platforms, LMS systems, or enterprise training programs.
• Sees patterns behind repeated problems and helps fix them at the process level.

Responsibilities

• Lead assigned client upskilling and reskilling programs, coordinating Sales, Courseware Development, Technology, Operations Delivery, and client stakeholders from planning through completion.
• Serve as the operational lead for private instructor-led deliveries for clients, partnering with the account's sales lead on client requirements and with Operations Delivery and other teams to make sure every delivery item is completed.
• Plan and implement delivery for deals that combine instructor-led training, on-demand learning, accelerators, and other offerings, sequencing each component so the client experiences one cohesive program that addresses their needs.
• Build and maintain trusted relationships with client program owners and sponsors in partnership with Customer Success Managers, so clients collaborate with a consistent, knowledgeable delivery partner.
• Own program reporting for clients, covering progress, learner engagement and completion, risks, and next steps.
• Track commitments against delivery, surface risk early, and manage escalations.
• Drive process improvement and standards for private instructor-led deliveries and programs, turning recurring client feedback into repeatable playbooks.

Skills

Project management

EdTech experience

Client stakeholder management

Communication

Education

Bachelor's degree or equivalent

PMP certification

Tools

Project management tools

Job description

Accenture LearnVantage is seeking a Customer Experience Manager to lead client upskilling and reskilling programs. You will coordinate with Sales, Courseware Development, Technology, and Operations Delivery, ensuring each delivery meets client requirements from planning through completion.

You will serve as the operational lead for private instructor-led deliveries, plan blended offerings, and build trusted client relationships.