Enterprise Learning Programs Experience Lead

Accenture PLC; California City (CA); Sur place; USD 70 000 - 155 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision coverage

401(k) plan with company match

Bonus opportunities

Résumé du poste

Accenture LearnVantage in California seeks a Customer Experience Manager to lead enterprise client upskilling and reskilling programs, coordinating Sales, Courseware Development, Technology, Operations Delivery, and client stakeholders from planning through completion.

The role serves as the operational lead for private instructor-led deliveries, works with the sales lead and delivery teams to ensure every item is completed, and plans blended delivery offerings for cohesive client experiences.

Qualifications

• Minimum of 4 years of project and program management experience.
• Minimum of 2 years of experience in ed tech, enterprise learning, or learning operations.
• Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate Degree, must have minimum 6 years work experience)

Responsabilités

• Lead assigned client upskilling and reskilling programs, coordinating Sales, Courseware Development, Technology, Operations Delivery, and client stakeholders from planning through completion.
• Serve as the operational lead for private instructor-led deliveries for clients, partnering with the account's sales lead on client requirements and with Operations Delivery and other teams to make sure every delivery item is completed.
• Plan and implement delivery for deals that combine instructor-led training, on-demand learning, accelerators, and other offerings, sequencing each component so the client experiences one cohesive program that addresses their needs.
• Participate in meetings with clients to bring a clear point of view on program design, delivery options, and tradeoffs.
• Build and maintain trusted relationships with client program owners and sponsors in partnership with Customer Success Managers, so clients collaborate with a consistent, knowledgeable delivery partner.
• Translate what clients need into clear internal requirements, plans, and decisions for the delivery team.
• Own program reporting for clients, covering progress, learner engagement and completion, risks, and next steps.
• Track commitments against delivery, surface risk early, and manage escalations.
• Drive process improvement and standards for private instructor-led deliveries and programs, turning recurring client feedback into repeatable playbooks.

Connaissances

Client communication

Stakeholder management

AI tooling

Delivery leadership

Formation

Bachelor's degree or equivalent

PMP certification

Outils

LMS systems

Project management tools

Description du poste

Accenture LearnVantage in California seeks a Customer Experience Manager to lead enterprise client upskilling and reskilling programs, coordinating Sales, Courseware Development, Technology, Operations Delivery, and client stakeholders from planning through completion.

The role serves as the operational lead for private instructor-led deliveries, works with the sales lead and delivery teams to ensure every item is completed, and plans blended delivery offerings for cohesive client experiences.