Enterprise Learning Delivery Lead

Accenture PLC; Illinois; Presencial; USD 59.000 - 134.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision benefits

401(k) plan with company matching

Paid holidays and PTO

Descripción de la vacante

Accenture LearnVantage invites a Customer Experience Manager to steer enterprise client learning programs, coordinating Sales, Courseware Development, Technology, and Operations Delivery from planning through completion.

You will lead private instructor-led and blended delivery options, collaborating with client stakeholders to design and improve program experiences, while maintaining strong client relationships and delivering measurable outcomes.

Formación

• Minimum of 4 years of project and program management experience.
• Minimum of 2 years of experience working in ed tech, enterprise learning, or learning operations.
• Bachelor's degree or equivalent (minimum 12 years) work experience.
• PMP certification (preferred).

Responsabilidades

• Lead assigned client upskilling and reskilling programs, coordinating Sales, Courseware Development, Technology, Operations Delivery, and client stakeholders from planning through completion.
• Serve as the operational lead for private instructor-led deliveries for clients, partnering with the account's sales lead on client requirements and with Operations Delivery and other teams to make sure every delivery item is completed.
• Plan and implement delivery for deals that combine instructor-led training, on-demand learning, accelerators, and other offerings, sequencing each component so the client experiences one cohesive program that addresses their needs.
• Participate in meetings with clients to bring a clear point of view on program design, delivery options, and tradeoffs.
• Build and maintain trusted relationships with client program owners and sponsors in partnership with Customer Success Managers, so clients collaborate with a consistent, knowledgeable delivery partner.
• Translate what clients need into clear internal requirements, plans, and decisions for the delivery team.
• Own program reporting for clients, covering progress, learner engagement and completion, risks, and next steps.
• Track commitments against delivery, surface risk early, and manage escalations.
• Drive process improvement and standards for private instructor-led deliveries and programs, turning recurring client feedback into repeatable playbooks.

Conocimientos

Project management

Client stakeholder communication

Cross-functional collaboration

Agile methodologies

Educación

Bachelor's degree or equivalent (minimum 12 years) work experience

Herramientas

LMS familiarity

Descripción del empleo

Accenture LearnVantage invites a Customer Experience Manager to steer enterprise client learning programs, coordinating Sales, Courseware Development, Technology, and Operations Delivery from planning through completion.

You will lead private instructor-led and blended delivery options, collaborating with client stakeholders to design and improve program experiences, while maintaining strong client relationships and delivering measurable outcomes.