Enterprise Learning Delivery Lead

Accenture PLC; Virginia Beach (VA); Presencial; USD 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical

Dental

Vision

Life Insurance

Long-term disability

401(k)

Bonus opportunities

Paid holidays

Paid time off

Descripción de la vacante

Accenture LearnVantage is Accenture's enterprise learning business, purpose-built to help organizations develop the technology skills their workforce needs to compete. We deliver high-impact, project-based learning programs across cloud, AI, data, programming, and cybersecurity.

Customer Experience Managers are internal operational leads for enterprise clients. Lead client upskilling programs, coordinate cross-functional teams from planning through completion, and serve as the delivery lead for

Formación

• Minimum of 4 years of project and program management experience.
• Minimum of 2 years of experience working in ed tech, enterprise learning, or learning operations.
• Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate Degree, must have minimum 6 years work experience)
• PMP certification
• Familiarity with technical subject areas such as cloud, AI, data, or programming, enough to speak credibly with client technical stakeholders.
• Experience with project management tools and a track record of using them.
• Familiarity with online learning platforms, LMS systems, or enterprise training programs.
• Sees patterns behind repeated problems and helps fix them at the process level.

Responsabilidades

• Lead assigned client upskilling and reskilling programs, coordinating Sales, Courseware Development, Technology, Operations Delivery, and client stakeholders from planning through completion.
• Serve as the operational lead for private instructor-led deliveries for clients, partnering with the account's sales lead on client requirements and with Operations Delivery and other teams to make sure every delivery item is completed.
• Plan and implement delivery for deals that combine instructor-led training, on-demand learning, accelerators, and other offerings, sequencing each component so the client experiences one cohesive program that addresses their needs.
• Build and maintain trusted relationships with client program owners and sponsors in partnership with Customer Success Managers, so clients collaborate with a consistent, knowledgeable delivery partner.
• Own program reporting for clients, covering progress, learner engagement and completion, risks, and next steps.
• Track commitments against delivery, surface risk early, and manage escalations.
• Drive process improvement and standards for private instructor-led deliveries and programs, turning recurring client feedback into repeatable playbooks.

Conocimientos

Project management

Ed tech experience

Technical communication

PM tools

Educación

Bachelor's degree or equivalent (minimum 12 years)

Associates degree with 6+ years experience

Herramientas

PM tools

Descripción del empleo

Accenture LearnVantage is Accenture's enterprise learning business, purpose-built to help organizations develop the technology skills their workforce needs to compete. We deliver high-impact, project-based learning programs across cloud, AI, data, programming, and cybersecurity.

Customer Experience Managers are internal operational leads for enterprise clients. Lead client upskilling programs, coordinate cross-functional teams from planning through completion, and serve as the delivery lead for