Enterprise ITSM Solutions Engineer — Remote

Atlassian; San Francisco (CA); Remote; USD 124,000 - 180,000; Full time

Benefits offered by this job

Health coverage

Volunteer days

Wellness resources

Job summary

Atlassian is seeking a Solutions Engineer to expand the ITSM Specialist team in the United States. You will work with enterprise sales and channel partners to understand customer needs, map requirements to Atlassian capabilities, and deliver value-based demonstrations that close business.

The role emphasizes customer obsession, high earnings potential, and collaboration with product management to advance Atlassian’s ITSM offerings, with a distributed-first approach to work.

Qualifications

• 5+ years of experience interacting with mid-market/enterprise customers in a pre-sales capacity.
• Experience selling ITSM solutions and delivering value-based solutions.
• Ability to communicate with executives and technical audiences.

Responsibilities

• Specialize in Atlassian’s ITSM offerings to design and optimize customer solutions.
• Collaborate with cross-functional teams to drive the customer journey.
• Map client requirements to Atlassian capabilities and deliver compelling demonstrations.
• Partner with sales management to align account plans and outcomes.
• Deliver presentations, demos, and proof of concepts to customers and prospects.
• Provide customer feedback to product management.

Skills

Enterprise sales

Pre-sales

ITSM knowledge

Executive communication

Presentation skills

Tools

CRM tools

Job description

Atlassian is seeking a Solutions Engineer to expand the ITSM Specialist team in the United States. You will work with enterprise sales and channel partners to understand customer needs, map requirements to Atlassian capabilities, and deliver value-based demonstrations that close business.

The role emphasizes customer obsession, high earnings potential, and collaboration with product management to advance Atlassian’s ITSM offerings, with a distributed-first approach to work.